Support and Services

Expert help when you need it

Whether you’re a startup, small business, or global enterprise, our teams across nine locations and all timezones are here to support you. Get responses fast with free 24×7 email, phone, and chat support—included with every Stripe account. Businesses operating at scale can also choose to get dedicated support management, prioritized responses, and other professional services.

Standard Support

Get the right answers, right away—included for all Stripe customers.

24×7 support

We’re here to help over email, phone, and chat.

Help center

Get answers to hundreds of commonly-asked questions.

Documentation

Explore product details and how to integrate in our documentation.

Premium Support

Invite only

A customized support plan designed for fast-growing or complex businesses.

Faster answers when you need them most

Prioritized responses

Skip the queue and get faster responses to every question on email, phone, and chat.

On-demand emergency support

Get help within minutes to business-critical issues from our specialized emergency support team.

Support, in the Dashboard

Talk with support directly from the Dashboard—no need to switch tabs to hunt for relevant data from your Stripe account.

Support request Juliet Let us know how we can help Stripe Support
Chat with support
Your dedicated support manager
Sean Murphy Dublin, Ireland

Personalized support that knows your business

Your partner inside Stripe

Work with a dedicated support manager at Stripe, who will have ongoing context about the nuances of your business and advocates within Stripe on your behalf.

Get to the root cause of issues

Partner to make foundational improvements to checkout flows, payout timing, disputes, declines, and more with personalized recommendations from your support manager.

  • Some companies just feel faceless. With Stripe, we had peace of mind with multiple ways to reach a person via chat, email, phone, or the emergency line. Our dedicated support manager was completely invested in our success.

    Jake Kornreich

    Director of Strategy and Finance

  • The emergency support team jumped on a payouts issue, kept us informed regularly, and were able to resolve the issue so that our Helpers weren’t impacted. They also worked with us so the issue wouldn’t happen again.

    Chad Wittman

    Co-Founder & VP of Product

  • When we were hit with thousands of dollars in monthly disputes, our support manager suggested changes to our customer experience and advised us on how to build a dispute resolution center. By far the best support we've had.

    Alex Goldstein

    CEO

Choose a support plan

Find the right level of support to meet the needs of your business.

Response times (ENGLISH)
Response times (MORE LANGUAGES)*
Contacting Stripe
Support manager
Emergency support
Customized insights
Availability
Price

Standard Support

Included for all Stripe customers

Response times (ENGLISH)

24x7 email, phone, and chat

Response times (MORE LANGUAGES)*

Mon–Fri 9am–5pm via email

Contacting Stripe
Support manager

Emergency support

Customized insights

Availability

Global coverage

Price

Included

Get help now

Premium Support

For fast-growing or complex businesses

24x7 via email, chat, or phone with prioritized responses

Mon–Fri 9am–5pm via email with prioritized responses

Dedicated support hub in your Dashboard

Dedicated support manager who has ongoing context about your business

Get a response within minutes from our emergency support team

Quarterly support review with personalized recommendations

Canada, Ireland, United Kingdom, United States

Starting at £800 per month

Request access

* Supported languages include: French, Italian, German, Spanish, Portuguese, Japanese, and Chinese (simplified)

Additional services

We offer professional services for enterprises operating at scale.

Strategic account management

Optimize market expansion, global authorizations, acceptance rates, and more with your account manager.

Technical account management

Monitor product performance, troubleshoot integration code, and create ad hoc custom solutions with your technical account manager.

Onboarding and deployment

Accelerate your Stripe integration with guidance from a team of technical experts.

Personalized training

Get custom training and education, videos, and content for your teams.

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