Support and Services

Expert help when you need it

Whether you’re a startup, small business, or global enterprise, our teams across nine locations and all time zones are here to support you. Get responses fast with free 24×7 email, phone and chat support – included with every Stripe account. Businesses operating at scale can also choose to get dedicated support management, prioritised responses and other professional services.

Standard Support

Get the right answers, right away – included for all Stripe customers.

24×7 support

We’re here to help over email, phone and chat.

Help centre

Get answers to hundreds of commonly-asked questions.

Documentation

Explore product details and how to integrate in our documentation.

Premium Support

A customised support plan designed for fast-growing or complex businesses.

Faster answers when you need them most

Prioritised responses

Jump the queue and get faster responses to every question on email, phone and chat.

On-demand emergency support

Get help within minutes to business-critical issues from our specialised emergency support team.

Support, in the Dashboard

Talk with support directly from the Dashboard – no need to switch tabs to hunt for relevant data from your Stripe account.

Support request Juliet Let us know how we can help Stripe Support
Chat with support
Your dedicated support manager
Sean Murphy Dublin

Personalised support that knows your business

Your partner inside Stripe

Work with a dedicated support manager at Stripe, who will have ongoing context about the nuances of your business and advocates within Stripe on your behalf.

Get to the root cause of issues

Partner to make foundational improvements to checkout flows, payout timing, disputes, declines, and more with personalised recommendations from your support manager.

  • Some companies just feel faceless. With Stripe, we had peace of mind with multiple ways to reach a person via chat, email, phone or the emergency line. Our dedicated support manager was completely invested in our success.

    Jake Kornreich

    Director of Strategy and Finance

  • The emergency support team jumped on a payouts issue, kept us informed regularly, and were able to resolve the issue so that our Helpers weren’t affected. They also worked with us so the issue wouldn’t happen again.

    Chad Wittman

    Co-Founder & VP of Product

  • When we were hit with thousands of dollars in monthly disputes, our support manager suggested changes to our customer experience and advised us on how to build a dispute resolution centre. By far the best support we've had.

    Alex Goldstein

    CEO

Choose a support plan

Find the right level of support to meet the needs of your business.

Response times (ENGLISH)
Response times (MORE LANGUAGES)*
Contacting Stripe
Support manager
Emergency support
Customised insights
Availability
Price

Standard Support

Included for all Stripe customers

Response times (ENGLISH)

24x7 email, phone and chat

Response times (MORE LANGUAGES)*

Mon–Fri 9am–5pm via email

Contacting Stripe
Support manager

Emergency support

Customised insights

Availability

Global coverage

Price

Included

Get help now

Premium Support

For fast-growing or complex businesses

24x7 via email, chat or phone with prioritised responses

Mon–Fri 9am–5pm via email with prioritised responses

Dedicated support hub in your Dashboard

Dedicated support manager who has ongoing context about your business

Get a response within minutes from our emergency support team

Quarterly support review with personalised recommendations

United States, Canada, European Union

Request access for pricing details

Request access

* Supported languages include: French, Italian, German, Spanish, Portuguese, Japanese, and Chinese (simplified)

Additional services

We offer professional services for enterprises operating at scale.

Get in touch

Strategic account management

Optimise market expansion, global authorisations, acceptance rates and more with your account manager.

Technical account management

Monitor product performance, troubleshoot integration code, and create ad-hoc custom solutions with your technical account manager.

Onboarding and deployment

Accelerate your Stripe integration with guidance from a team of technical experts.

Personalised training

Get custom training and education, videos, and content for your teams.

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