Complaints

Submit a complaint that we need to review.
Users in GB and other EEA countries can refer to Stripe Payments UK Ltd Complaints Handling Policy, which provides more detail on working with Stripe or the Financial Ombudsman Service to resolve your complaint.
Users who contract with Stripe Technologies Europe Limited (STEL) can refer to STEL Complaints Handling Policy, which provides more detail on working with Stripe or the Financial Services and Pensions Ombudsman to resolve your complaint.
Users who contract with Stripe Payments Australia Pty Ltd (SPAPL) can refer to SPAPL Complaints Handling Policy, which provides more detail on working with Stripe or the Australian Financial Complaints Authority to resolve your complaint.