SEPA Direct Debit

SEPA Direct Debit (“SDD”) allows you to collect funds from bank accounts at authorised credit institutions located within the Single Euro Payments Area.

SDD is facilitated by means of a Customer mandate through which the Customer authorizes you to debit his or her account. You may only submit a SDD debit for collection if you have obtained a valid SDD mandate from the Customer. You must ensure that the Customer has accepted the SDD mandate and the information stated in the mandate.

You may only collect SDD debits in compliance with the rules and regulations of Regulation (EU) No 260/2012 establishing technical and business requirements for credit transfers and direct debits in Euro.

Prior to submitting an SDD debit for collection, you must send a Pre-Notification e-mail to the Customer that sets out the date on which the Customer’s account will be debited, the debit amount, the mandate ID (reference number) and creditor identifier.

You are responsible for providing the correct direct debit data. Should a SDD debit be reversed, or should a SDD debit fail due to reasons attributable to you — in particular due to insufficient credit or incorrect account information — you are fully liable to pay the outstanding amount, as well as any applicable reversal fees, any applicable third party fees of the bank holding the account, and any handling fees.

You acknowledge that SDD is not a guaranteed payment method, and there is a risk of failed payments and Disputes. You are not permitted to resubmit the same SDD debit for failed payments or Disputes.

We may at any time request and you will provide evidence of your compliance with the preceding provisions and you will provide all such information without undue delay.