Today, we’re excited to share that we’re launching free 24×7 phone and chat support for all Stripe users. In addition to the email support we already offer, you’ll now be able to reach us via phone or chat from support.stripe.com after logging in.
Providing great support at scale is complex. Stripe now serves millions of businesses worldwide. To provide responsive support over phone, chat, and email, we’ve invested in every aspect of how we serve our users over the past few years—from building infrastructure and tooling to hiring teammates across 9 offices and all timezones. Our priority is getting you the right answer no matter how you choose to contact us and we’re continuously working to make every support interaction better.
We also treat support as a learning engine. We’ve built internal systems that turn standard support metrics into detailed insights that help with everything from routing and categorizing questions more efficiently to providing the right contextual information. Many of the improvements our engineering teams make to Stripe’s products and features stem from reading the syntheses of support issues.
We hope these additional ways to reach the Stripe team help you and your business. Phone and chat support will be available in English to start. Email support will continue to be available in English, German, French, Italian, Japanese, and Spanish. If you have a technical question, you’re also welcome to hop into the #stripe IRC channel on freenode.
We rely on your feedback to improve our products and features, so please let us know how we can better support you.