Stripe Service Providers

What is a service provider?

To support Stripe in delivering its Services, Stripe engages third party service providers to assist Stripe with its data processing activities and as defined in our Stripe Services agreement.
When we work with these service providers in our capacity as a data processor for our User’s personal data, the General Data Protection Regulation (GDPR) calls these third-party service providers a sub-processor. Sub-processors are service providers who have or potentially will have access to or process personal data on behalf of Stripe.

Stripe uses different types of service providers to perform various functions. We want to be as transparent as possible about the service providers we use. The list below does not mean they are all utilized for the services you use with Stripe, but the idea is to give you an overview of the types of service providers we utilize, where they are located, and a description of the work they carry out.

Due Diligence

Before engaging any service provider, we perform due diligence, including a vendor security assessment. All of our service providers are subject to contract terms designed to ensure that these service providers process personal data only for the purposes of providing services to Stripe and in accordance with our commitments to Users and applicable data protection laws.

List of service providers

The below list of service providers are third parties Stripe works with across its products and services. Further below, you will find some service providers that Stripe works with for a specific Stripe product or service.

Name Data Purpose of processing
Amazon Web Services User data and User’s Customers’ data Cloud service provider
Conversocial Information included in the query Tool to help manage incoming user queries via social media
DocuSign User data eSignatures
Google User data and User’s Customers’ data Email, file storage, collaboration tools
Marketo User data Marketing tool
Salesforce User data CRM platform
User and Sales support service providers Information included in the queries raised by the individuals contacting Stripe support Provide user and sales support in several languages and timezones
Verification service providers User data Help verify the identity of Stripe Users
Zendesk The information included by the individual reaching out to Stripe, such as name, email address, phone number, and other information that may be included based on the nature of the communication Customer service platform that supports customer interactions e.g. via phone, chat or email
Zoom User data, insofar as that is shared in spoken word between the conversing parties Video conferencing system
Last update: August 31, 2020

Stripe Atlas

Name Data Purpose of processing
Carta User data, specifically Information referenced in a Capitalization Table Software to support creating Capitalization Tables for Stripe Atlas
LegalInc. The Stripe Atlas founder(s)’ personal information as required for incorporation in the State of Delaware File incorporation documents in the State of Delaware
Last update: August 31, 2020

Stripe Issuing

Name Data Purpose of processing
Idemia America Corp Cardholder name, PAN, CVV, expiration date, shipping address Printing the cards for Stripe Issuing
Last update: August 31, 2020

Stripe Terminal

Name Data Purpose of processing
The Phoenix Group User name and address for shipping purposes To enable hardware ordered from Stripe to be shipped to end users in the US and CA
Lantec User name and address for shipping purposes To enable hardware ordered from Stripe to be shipped to end users in the EEA
Last update: August 31, 2020

Other entities involved in offering the Services

Stripe may need to rely on Stripe affiliates to help provide the Services to our users and their customers. Stripe affiliates are not sub-processors, but they are other entities delivering elements of the Services to our users. The Stripe affiliates involved in the processing of personal data will depend on the location of our users and their customers, and the nature of the services Stripe is providing.

Name Data Purpose of processing
Stripe Payments Australia Pty Ltd A.C.N. 160 180 343 Australia Please see https://stripe.com/au/ssa
Stripe Payments Canada, Ltd. Canada Please see https://stripe.com/en-ca/ssa
Stripe Payments Malaysia Sdn. Bhd. Malaysia Please see https://stripe.com/en-my/ssa
Stripe Payments Mexico, S. de R.L. de C.V. Mexico Please see https://stripe.com/en-mx/ssa
Stripe India Private Limited India Please see https://stripe.com/en-in/ssa
Stripe Payments Europe Limited Ireland Data Controller located in the EU
Please see https://stripe.com/ie/ssa

Together with either
  • Stripe Technology Europe Limited, the e-money licensed entity with the Central Bank of Ireland, or
  • Stripe Payments UK Limited, the e-money licensed entity with the UK FCA
Stripe Japan KK Japan Please see https://stripe.com/en-jp/legal
Stripe New Zealand Limited New Zealand Please see https://stripe.com/nz/ssa
Stripe Payments Singapore Pte. Ltd. Singapore Please see https://stripe.com/en-sg/legal
Last update: August 31, 2020

Updates

Our business needs may change from time to time. For example, we may deprecate a service provider to consolidate and minimize our use of service providers. Similarly, we may add a service provider if we believe that doing so will enhance our ability to deliver our Services. We will periodically update this page to reflect additions and removals to our list of service providers.

For more information on Stripe’s privacy practices, please consult our Privacy Policy.

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