Last updated: March 27, 2025
These Stripe Verified Preview Services Terms (“Preview Services Terms”), together with the Stripe Services Agreement located at https://stripe.com/legal/ssa (“Stripe Services Agreement”), govern your use of the Stripe Verified Services. Capitalized terms not defined in these Preview Terms have the meanings provided in the Stripe Services Agreement. To the extent these Preview Terms conflict with the Stripe Services Agreement, these Preview Terms will prevail. Except as expressly set out in these Preview Terms, the provisions of the Stripe Services Agreement, as may be amended from time to time, apply in accordance with their terms. By using the Stripe Verified Services, you agree to these Preview Services Terms.
1. Stripe Verified Services.
Stripe will provide to User the Stripe Verified Services described in these terms (“Stripe Verified Services”) starting on the Effective Date and continuing until the end of the Term (defined below).
2. Definitions.
“Risk and Compliance Matters” means any matter related to User’s provision of User Information to Stripe, and User’s compliance with Stripe’s Due Diligence Requirements, Stripe’s Prohibited and Restricted Business requirements, and any other requirement of the Stripe Services Agreement.
“Stripe Verified Badge” means the icon indicating User’s Stripe Verified status as User meeting the eligibility requirements for Stripe Verified.
3. Description of Stripe Verified Services.
Stripe will provide the following Stripe Verified Services to User:
3.1. Dedicated email, chat, and phone support for questions about or assistance with Risk and Compliance Matters;
3.2 A separate and accelerated escalation pathway for incidents involving Risk and Compliance Matters;
3.3 Account reviews (which Stripe may deliver via email or the Stripe Dashboard) to review Stripe Verified Services insights and trends;
3.4 Notifications and other interfaces in User’s Stripe Dashboard to alert User to potential Risk and Compliance Matters;
3.5 A Stripe Verified Badge to be displayed, in Stripe’s sole discretion, on Stripe-controlled surfaces referencing or related to User, including surfaces which may be hosted or integrated by User (e.g., Stripe Checkout).
4. User Obligations.
4.1 The Stripe Team will work primarily with a person User designates (“User Lead”) as the Stripe Team’s primary contact for the Stripe Verified Services to schedule meetings with the User teams that require Stripe Verified Services. User will ensure that User Lead (a) is available to cooperate with, and provide answers to inquiries from, Stripe; (b) provides other User team members with information and training on how and when to use Stripe Verified Services; and (d) uses communication channels with the Stripe Team based on the Stripe Team’s recommendations.
4.2 User must comply with all requests from Stripe for User Information or any other information Stripe requires to maintain ongoing eligibility for Stripe Verified Services. For example, and without limiting the foregoing, Stripe may request that User’s Business Representative provide valid identification documents, submit a video selfie to confirm they are a real person, and provide additional documents or data to verify User’s business activities. If User provides any false or misleading information to Stripe, whether in connection with Stripe Verified Services or not, User will be ineligible for Stripe Verified Services, these Preview Terms will be terminated, and Stripe may take additional action against your Stripe Account.
5. Disclaimers.
Stripe does not represent or warrant that the Stripe Verified Services will prevent all interruptions on User’s Stripe Account resulting from Risk and Compliance Matters. For example, and without limiting the foregoing, Stripe may be required to take action without prior notification on User’s Stripe Account to comply with law, Financial Partner Requirements, or to protect User’s Stripe Account from fraud.
6. Use of the Stripe Verified Badge.
Stripe owns all IP Rights to the Stripe Badge. Stripe, in its sole discretion, will display a Stripe Verified Badge on User’s Stripe-hosted surfaces. User may not use or reference the Stripe Verified Badge in any other context, and User will not make any false statement regarding the intent or purpose of the Stripe Verified Badge. The Stripe Verified Badge is not an endorsement or guarantee of User or any goods or services sold or offered for sale by User. Without limiting the foregoing, User must not make any representation to any third party suggesting User’s Stripe Verified Badge or enrollment in Stripe Verified Services is an endorsement of User or any guarantee or warranty of User’s products or services.
7. Provision of Stripe Verified Services.
7.1 Subject to these Preview Terms, Stripe will provide the Stripe Verified Services to User throughout the Term (as defined below).
7.2 Stripe provides the Stripe Verified Services to User as a pre-release, “preview” service, as-is, and without warranty of any kind, to be used at User’s own risk. User understands that the Stripe Verified Services are still in development, may have bugs or errors, may be feature incomplete, may have periods of unavailability, and may materially change during the preview period or prior to a full commercial launch.
8. Use of Stripe Verified Services Under these Preview Terms.
8.1 Subject to these Preview Terms, the Stripe Verified Services are subject to the terms of the Stripe Services Agreement. User shall use the Stripe Verified Services in accordance with the Stripe Services Agreement and the Stripe Documentation. Stripe may immediately suspend User’s access to the Stripe Verified Services if it believes User’s use of the Stripe Verified Services (a) is, or is likely to be, or (b) causes, or is likely to cause Stripe to be, in either case in breach of Law, applicable Financial Services Terms, or applicable Card Network Rules.
8.2 To the maximum extent permitted by Law, Stripe and its Affiliates will not be liable to User, its Affiliates, or its Customers for losses, damages or costs arising out of or relating to the use of the Stripe Verified Services.
8.3 User’s defense and indemnification obligations under the Stripe Services Agreement will apply to any Claim made against any Stripe and its Affiliates Party arising out of or in relation to User’s breach of this Section of these Preview Terms.
9. Confidentiality.
The functionality of the Stripe Verified Services, the fact that User is using the Stripe Verified Services, and these Preview Terms constitutes Stripe's Confidential Information, and User may not use or disclose this information without Stripe’s prior written consent. Notwithstanding the foregoing, User will not be in breach of this section if it discloses Stripe’s confidential information to the extent required by Law, court order or legal process, provided that User promptly informs Stripe of such requirement and cooperates with all efforts by Stripe to obtain a protective order or similar treatment.
10. Preview Disclaimer.
Stripe provides the Stripe Verified Services “as is” and “as available”, without any express, implied, or statutory warranties of title, merchantability, fitness for a particular purpose, noninfringement, or any other type of warranty or guarantee. No data, documentation or any other information provided by Stripe or obtained by User from or through the Stripe Verified Services – whether oral or written – creates or implies any warranty from Stripe to User. Stripe does not represent, warrant or provide any other form of guarantee that the Stripe Verified Services meet User’s requirements, operate without interruption or are error free. Stripe shall not be responsible for any delays or technical problems arising from use of the Stripe Verified Services. User must make its own determination of whether or not to act upon any advice or recommendations made by Stripe in relation to the Stripe Verified Services, and User acknowledges and agrees that Stripe will not be responsible or liable to User in the event that User suffers loss or damage, or incurs liability, due to its reliance on advice or recommendations made by Stripe.
11. Term.
These Preview Terms will apply from the Effective Date until the first to occur of (i) Stripe classifying the Stripe Verified Services as being generally available to Stripe users, (ii) Stripe’s decision to stop offering the Stripe Verified Services to User (which it may decide to do at any time in its absolute discretion), or (iii) Stripe’s decision to terminate these Preview Terms (which it may decide to do at any time following the date upon which Stripe makes the Stripe Verified Services available to User, in its absolute discretion). Following Stripe’s classification of the Stripe Verified Services as being generally available to all Stripe users, User’s continuing use of the Stripe Verified Services will be subject to such additional terms Stripe may specify at such time. Notwithstanding the foregoing, these Preview Terms will terminate automatically upon the termination of the Stripe Services Agreement, and upon such termination, User must cease use of the Stripe Verified Services. Sections 8, 9, 10, 11, 13, and 14 of these Preview Terms will survive its termination for any reason.
12. Termination.
User’s sole and exclusive remedy for any Stripe breach of these Preview Terms is to terminate these Preview Terms. This termination right does not create a right to terminate the Stripe Services Agreement. These Preview Terms will automatically terminate if the Agreement terminates.
13. Confidentiality.
These Preview Terms are Stripe’s confidential information. User will not share its content with any third party without Stripe’s prior written permission.
14. General.
These Preview Terms, and the Agreement, constitutes the entire agreement and understanding of the parties with respect to its subject matter and supersedes all prior or contemporaneous agreements and understandings. Any conflict between the terms of these Preview Terms and the Stripe Services Agreement will be resolved in favor of these Preview Terms for the purposes of these Preview Terms. Except as these Preview Terms otherwise allow, they may not be modified except in a writing signed by the parties.