Solutions Architect Manager, Startups & SMB

Who we are

About Stripe

At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

About the team

The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success.

Startups and SMBs continue to be the driving force behind Stripe’s longer term growth. We work with founders, C-level executives, product and engineering teams, developers, finance leaders at some of the world’s most innovative Startups and SMB businesses who are building their businesses and their financial infrastructure with Stripe. Our SA team works closely with Account Executives, Professional Services, Customer Success Managers, Partners, and Product Team to develop and execute on the strategy for Stripe’s users and prospects.

What you’ll do

As a manager of the SSMB (Startups and SMB) Solution Architecture team, you will lead, build, and mentor a world class pre-sales engineering team at scale. In this role, you'll be a bridge between the users (startups and SMBs) and internal teams, ensuring that their needs are understood and addressed through effective solutions. You'll also play a critical role in shaping Stripe’s products and strategies for these communities.

Responsibilities

  • Business and technical thought leader able to partner and drive segment, Regional, Account strategy and execution plan working with cross functional partners
  • Recruit, hire, lead, retain and coach a world class presales team for Startups and SMB.  Be an advocate for presales within the organization.
  • Mentor and facilitate training for early talent associates
  • Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SAs motivated in a fast paced and ever changing environment
  • Partner closely with Sales, Marketing and Technical Teams (Professional Services, Product, Development, etc)  to develop joint go-to-market initiatives that drive positive user experience and outcomes while driving revenue growth
  • Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels
  • Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities
  • Drive collaboration across teams to influence and unify stakeholders at all levels of the organization
  • Lead and support the team in complex evaluations, problem solving and challenging customer environments
  • Build processes to drive scalability and ensure that the team is optimized to meet rapidly evolving business needs
  • Stay current on industry trends and competitive dynamics, and leverage this knowledge to shape strategy around user engagements
  • Represent Stripe at industry events and conferences, customer business reviews and contribute to new ideas and industry best practices
  • Champion the voice of our users and customers to influence product direction and feature priorities
  • Act as an escalation point for user technical issues that arise

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • Must be based in Dublin or be willing to relocate
  • You must have at least 3+ years of experience as a pre-sales leadership on a technical team
  • 10+ years experience in a technical sales role (Solutions Architect/Consultant, etc)
  • A track record of building and leading world-class solution architecture (presales) teams in a SaaS or usage-based business
  • Experience leading teams that work with Startups and SMBs
  • Payments, experience preferred
  • Energy, enthusiasm, and passion for making customers successful
  • Previous technical sales experience with API’s, distributed systems, databases, and/or developer tools preferred or previous payments industry experience
  • Strong understanding of developing human centric CX experiences, enterprise systems and architecture, middleware, etc.
  • Strong communication (written and verbal) and presentation skills
  • Strong executive presence and ability to foster deep relationships with our users
  • Bachelor's degree or equivalent military experience required
  • Ability to travel per business needs

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is €145,800 - €218,800. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Apply now

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