Engineering Manager, Billing Collections

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Billing Collections team builds the systems that turn invoices into successful, dependable revenue outcomes. The team develops the foundational capabilities that help businesses collect payments across diverse customer relationships, payment methods, and markets, while adapting intelligently when collection does not go as planned.

As the engineering manager for Billing Collections, you’ll own the operational and technical direction of the platforms that help Stripe users collect revenue reliably. You’ll lead the team that builds flexible, intelligent collection experiences that improve payment success, support customers through changing circumstances, and help businesses reduce unpaid balances and accelerate cash flow. You’ll shape the team as it expands to support increasingly sophisticated business models and global payment needs while working backwards from internal and external customers.

Responsibilities

• Lead a team responsible for the core architecture needed to enable billing collection
• Own the technical strategy and roadmap for billing collection
• Drive operational excellence across billing infrastructure systems
• Hire and develop engineers as the team expands into new scope
• Partner with stakeholders across organizations to deliver billing solutions
• Work backwards from internal and external customer needs to define priorities and scope
• Define and uphold engineering standards across a team owning business-critical billing infrastructure

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4+ years of engineering management experience, directly managing and growing teams of 5+ engineers focused on building and shipping products at scale
• 8+ years of full-time software development experience
• Track record of leading engineering teams responsible for high-traffic, low-latency, and extensible systems
• Deep user empathy with a history of working backwards from internal and external customer needs
• Proven ability to drive rigorous decision-making and build strong partnerships across teams
• Ability to handle ambiguity, creatively solve complex challenges, and execute on competing high-impact priorities
• Demonstrated focus on system reliability, operational health, and incident response

Preferred qualifications

• Experience building and leading distributed teams across multiple locations and time zones
• Track record of delivering shared infrastructure across multiple business units
• Background in billing, metering, or large-scale distributed systems
• Experience with payment mandates, recurring payment authorization, or related payment infrastructure

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.