Strategy and Operations Business Partner, Global Payments Performance

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Global Payments Performance (GPPT) team, which falls under the Customer Success organization, is a dedicated team of payment experts that help users optimize their payment and product setup with Stripe. The team provides direct User engagement to our most strategic Users as well as a variety of resources that support account teams (self-guided payment optimization workshops, optimization playbooks, data & insights).

The Customer Success Strategy & Operations team sits at the center of how Customer Success operates at Stripe. As GPPT scales, dedicated S&O support is required to both shape the function’s day-to-day operating model—from operating forums, capacity management and metric design— to the systems and cadences that enable execution of the team's long term vision. You will lead annual planning, OKR development, and engagement-model design to ensure GPPT is positioned to deliver for users and scale effectively.

This is a high-impact Business Partner and Builder role at the heart of GPPT and Customer Success. As a trusted thought partner to senior leadership, you’ll combine strategic insight, operational excellence, and hands-on execution to turn ambitious priorities into meaningful results. You’ll lead critical cross-functional initiatives and build the operating mechanisms that help teams make smarter decisions, execute with consistency, scale effectively, and deliver measurable value. Given the cross functional nature of our S&O org and the connective tissue we serve amongst post sales teams, you will also be responsible for leading a number of critical programs such as our global churn initiative.

If you enjoy moving between strategic problem-solving and hands-on execution—and bring a roll-up-your-sleeves mindset—this role is for you.

What you’ll do

The near-term focus of this role is to build the operational foundations of the GPPT business from the ground up. This includes building operating models, processes, business cadences, systems, team capacity management and reporting infrastructure to support a growing and increasingly specialised organization. As a key business partner, you’ll measure and analyse performance, develop metrics and dashboards, and lead data-informed process improvements that help the GPPT team operate more efficiently and deliver greater customer impact. You will also be responsible for running a number of cross functional projects such as our global Churn program that require dedicated oversight.

Responsibilities

Build and run the GPPT operating model which will include including process, governance, forums, capacity modelling and metrics
Develop reports and dashboards to meet key reporting requirements
Design and implement AI-enabled workflows that improve GPPT efficiency, scalability, and customer impact
Enhance business processes through data-driven decision-making
Define and monitor annual and quarterly OKRs
Prepare materials for QBRs and other leadership meetings
Conduct analysis and investigation of system operations and workflow management. Work cross-functionally to analyze and troubleshoot system challenges
Running cross functional & high impact global programs such as Churn

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

7+ years of work experience, with a significant portion in strategic / operational roles at high-growth tech companies or consulting.
High comfort with ambiguity (and context switching) —you take an undefined operational problem, scope it, design a solution, and drive it to completion with minimal oversight.
Experience holding a high bar across operational design, strategic planning, and reporting.
You are comfortable working independently with minimal oversight while holding yourself accountable to deadlines.
You have experience building operational foundations from the ground up.
You have project/program management experience.
Experience working cross functionally with senior stakeholders. You're comfortable bringing an independent and opinionated perspective.
Technical proficiency in AI tools in order to automate workflows as needed.
Strong analytical rigor—you're comfortable owning data and metrics directly, running your own analyses, and pressure-testing assumptions without relying on a dedicated analytics partner
Ability to manage technical resources and translate business needs into requirements
Proficient in SQL

Preferred qualifications

Experience working with Go-to-Market teams including Customer Success
Experience in Payments

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $141,600 - $212,400. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Apply now

Please find our California applicant personal information notice here.

The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.