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Onboarding Coordinator

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

In this role, you’ll be reporting into the Employee Onboarding and Engagement team (part of the Talent and Development organization).

What you’ll do

As a Stripe Onboarding Coordinator you will play a vital role in delivering exceptional onboarding experiences for new Stripes at scale. This role is responsible for owning operations and optimizing logistics for our global employee onboarding program (Stripe 101). This role will be based on-site in Dublin. 

Responsibilities

  • Provide in-person support for Stripe 101 live and in-person from our Dublin office approximately every two weeks on Monday-Wednesday, from 7:30 am-5:30 pm.
  • Manage logistics and scheduling for bi-weekly onboarding sessions, facilitators and participants for our global onboarding program.
  • Document best practices, create operational playbooks to ensure consistency and quality across the global program.
  • Draft and distribute clear, concise onboarding communications to share processes, schedules, updates, and changes.
  • Analyze new hire data, identify trends, and create narratives that communicate program health/impact. 
  • Identify opportunities to optimize and automate onboarding workflows, tools, and experiences; partner with stakeholders to implement scalable improvements.
  • Partner with the Workplace team to set up rooms and coordinate new hire social events.
  • Provide a positive user experience by answering questions and addressing issues for new Stripes. 
  • Facilitate Stripe 101 sessions to large audiences as needed. 

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum requirements

  •  4+ years of scheduling or coordination experience
  • Previous experience in a fast-paced environment
  • Ability to be a team player; adept at working with multiple people at any given time
  • Incredible organizational skills, superb attention to detail
  • Flexibility: able to shift tasks and priorities in a big way at the drop of a hat; comfortable working with ambiguity
  • Process-driven: constantly looking for ways to make things work more efficiently
  • Excellent verbal and written communication skills, with an appropriate blend of professionalism and friendliness
  • Ability to effectively present and facilitate sessions for large audiences. 
  • Work with a high degree of autonomy and limited supervision

 

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is €72,800 - €109,200. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Office locations

Dublin HQ

Team

People Functions

Job type

Full time

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We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.