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Fraud Operations Team Lead

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals

What you’ll do

As a Risk/Fraud Operations Team Lead, you will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework. You will be accountable for driving operational excellence, developing talent, and delivering strategic initiatives that shape the future of our Risk Operations function.

Responsibilities

  • Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organizational priorities
  • Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels
  • Dedicate approximately 40% of your time to core casework, including handling complex, high-risk escalations and conducting quality reviews
  • Serve as a subject matter expert in Risk and Fraud Operations, guiding thorough investigations to protect Stripe's business, brand, and mission
  • Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements
  • Develop sustainable solutions to systemic issues and present data-backed recommendations to leadership
  • Build and maintain strong cross-functional relationships across the Risk vertical, representing your team's priorities in strategic forums
  • Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high-performing team culture
  • Advocate for meaningful product and process improvements that deliver lasting operational impact
  • Champion company-building initiatives, mentor future leaders, and consistently model Stripe's core principles in all decision-making

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 6+ years of experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations
  • Proven experience coaching and leading operations teams with a track record of managing and improving performance
  • Experience mentoring others and delivering constructive, growth-oriented feedback
  • Strong ability to use data to drive operational decisions and deliver weekly and monthly business metrics and reporting
  • Demonstrated subject matter expertise in Risk Operations
  • Ability to work cross-functionally to deliver results and build strong partnerships
  • Exemplary planning, prioritization, and time management skills
  • Excellent written and verbal communication skills
  • Fluency in both English and Spanish

Preferred qualifications

  • Deep knowledge of risk reviews, policy/compliance operations, and fraud detection tools
  • Experience managing risk events and identifying at-risk scenarios within operational systems
  • Experience leading or contributing to cross-departmental or transformational initiatives
  • Familiarity with operational tools such as Jira and incident management workflows

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

Office locations

Mexico City

Team

Operations

Job type

Full time

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We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.