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Engineering Manager, Merchant Health Experience

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Merchant Health Experience Team’s mission is to provide Stripe’s Enterprise customers with personalized, real-time and actionable data and insights on the health, status and performance of their Stripe’s accounts, Stripe’s systems and services, and Stripe’s network partners. The team owns Stripe’s health alert infrastructure and machine learning models to support real-time alerting, dashboards, actionable insights and service performance reports. 

What you will do

  • Recruit, coach, and develop a team of exceptional engineers.
  • Lead the development of Stripe's health alerts, extending their reach to cover a wider array of Stripe's product areas and users.
  • Cultivating a culture of engineering excellence, innovation, and continuous improvement
  • Drive your engineering team towards exceptional technical quality, reliability, scalability, and operational excellence. 
  • Provide hands-on technical leadership to your engineering team across multiple areas, including architecture, design, code reviews, quality assurance, and incident management.

Minimum requirements

  • 8+ years of professional hands-on software development experience
  • 4+ years of experience leading software engineering teams
  • Hands-on experience designing and building large scale distributed systems
  • A track record of managing and mentoring junior and senior engineers
  • Customer obsession, ability to articulate and represent customer experience in various forums to drive the right outcome that benefits our customers.
  • A track record of attracting and hiring top talents, and growing teams
  • Demonstrated ability of defining & driving complex initiatives/projects across multiple teams
  • Proven success with cross-discipline and cross-team collaborations.

Preferred qualifications

  • Experience building and operating highly-scalable data-intensive services.
  • Experience building and operating observability solutions, such designing/building telemetry collections, data transport and storage solutions and anomaly detection driven by machine learning models.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $236,000 - $354,000. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

Seattle, or South San Francisco HQ

Team

Infrastructure & Corporate Tech

Job type

Full time

Apply for this role 

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We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.