Challenge

When OfficeRnD launched its co-working and flex space management platform in 2015, the Boston-based company quickly discovered that co-working spaces have unique billing and payment challenges that typical workplaces don't. Members are often on flexible, month-to-month plans with unique pricing based on office size and services used, so co-working spaces need to accept monthly payments, drop-in visits and reservations booked online.

Coming out of the pandemic, a recovery in the co-working space market gave OfficeRnD the confidence it needed to make a strategic push for global expansion. After several years of relying on multiple payment solutions, including Stripe, OfficeRnD knew it needed to upgrade the checkout experience it provided for co-working spaces. Its previous checkout experience lacked support for payment methods beyond cards, limiting co-working spaces' ability to easily accept local payment methods, digital wallets and ACH.

Separately, OfficeRnD sought to help co-working spaces provide a seamless e-commerce-style experience for members who wanted to book meeting rooms, reserve day passes or purchase add-ons from their customer portal. Previously, co-working spaces had to rely on an inefficient public sign-up and calendar process that lacked customisation and sophistication. Along with an initiative to integrate in-person payments, this enhancement would allow OfficeRnD to give its users a true unified platform for co-working space management.

Solution

OfficeRnD launched with Stripe as its first payment solution in 2015, using Stripe Connect to embed payments into its platform and Stripe Payments to accept payments from members. Connect enables co-working spaces to onboard quickly, accept member payments and manage transactions across all of OfficeRnD's solutions.

In 2024, OfficeRnD launched an initiative dubbed "Stripe 2.0" that used Stripe's Optimized Checkout Suite to streamline the payment experience that co-working spaces offer their members. With Stripe Checkout, OfficeRnD provides co-working spaces with a fully hosted payment form that reduces friction for their members while dynamically displaying pricing in the local currency and using AI models to show the most relevant payment methods for customers, including credit and debit cards, Apple Pay, Google Pay, SEPA, BACS, iDEAL, PAD, Cash App Pay and ACH. OfficeRnD also adopted Link, a digital wallet built by Stripe that securely saves and autofills members' payment details for a quicker transaction.

To meet demand for instant ACH verification from co-working spaces with enterprise customers, OfficeRnD uses Stripe Financial Connections. With this integration, co-working spaces can verify bank accounts instantly by allowing members to log in to their bank, removing the need for micro-deposits for verification and reducing drop-off.

In addition to its Stripe 2.0 initiative, OfficeRnD also used Stripe Terminal to integrate in-person payments into its platform. Previously, OfficeRnD didn't provide support for in-person payments, forcing co-working spaces to manually reconcile online payments made through OfficeRnD's platform with in-person payments made through third-party solutions.

With Terminal, OfficeRnD enables co-working spaces in North America, Australia and Europe to accept on-site payments for items like day passes and snacks through its platform using supported hardware such as Stripe Reader S700 or BBPOS WisePOS E.

As part of its Stripe 2.0 initiative, OfficeRnD also created a new product called Growth Hub that is powered by Payments. Launched in March 2025, Growth Hub now lets co-working spaces provide an online store that members can use to book services, spaces and add-ons directly from a co-working space's website. To ensure a consistent, high-converting experience, Growth Hub used Stripe exclusively to power its checkout flow, choosing not to integrate the product with any other payment provider.

Results

Connect powers payments for 64% of OfficeRnD's users

While OfficeRnD provides support for 14 payment processors, more than 900 of its 1,500 co-working space operators, or 64%, use Stripe. OfficeRnD uses Connect to monetise the $1 billion it processes each year through Stripe, helping the company generate additional recurring revenue beyond subscriptions.

"Stripe is the only payments platform that we recommend and it is easily 10 times more integrated into our platform than all the other payment options. With new products like Growth Hub, we only build on Stripe," said Miro Miroslavov, co-founder of OfficeRnD.

OfficeRnD expands internationally with local payment methods

OfficeRnD supports co-working spaces in more than 60 countries across North America, Europe and Asia. By rebuilding its payments infrastructure with the Optimized Checkout Suite, OfficeRnD enhanced its payment experience while adding support for a wide range of payment methods based on local preference.

"The Stripe UX is more robust and purpose-built than what we had created in-house," said Miroslavov. "We've had multiple customers tell us the new experience is so much better and we are no longer responsible for maintaining the user interface."

OfficeRnD processes 20% of all payments with instant ACH

Implementing Financial Connections helped OfficeRnD solve a key pain point: the slow and manual ACH verification process using micro-deposits. By enabling instant bank verifications via Financial Connections, OfficeRnD delivered one of the top requests for co-working spaces in the US, as it lowers transaction fees. That's particularly important for enterprise customers renting large spaces. Since adding the feature, ACH has grown to account for 20% of payment volume.

"Instant ACH was the whole reason we started the Stripe 2.0 initiative. This saves our customers a massive amount of money," said Miroslavov.

OfficeRnD adds in-person payments, growing volume 3x in first 3 months

Co-working spaces can now easily collect on-site payments directly in the OfficeRnD platform with Terminal, giving operators a single view of all their revenue without having to leave OfficeRnD's platform. Within 3 months of launching Terminal in April 2025, OfficeRnD grew its in-person payments volume by 300%, deepening its share of wallet by replacing the need for a separate in-person payments partner.

"We knew this was a huge pain for our customers because there was no easy way to reconcile in-person payments with booking on the platform," said Miroslavov.

OfficeRnD creates a Stripe-exclusive e-commerce channel to help co-working spaces drive revenue growth

With the launch of Growth Hub, OfficeRnD gave co-working spaces the ability to offer a fully integrated storefront where members can book services, spaces and add-ons. The company chose to power Growth Hub exclusively with Stripe based on its user experience and global coverage. While Growth Hub is currently an add-on solution offered alongside OfficeRnD's legacy public sign-up and calendar tools, the company plans to eventually migrate all e-commerce activity to Growth Hub.