Technical Account Manager, Platform

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultation and proactively identify opportunities to help businesses deliver more value to their customers, optimize their technical operations, and accelerate global growth with Stripe.

What you’ll do

Strategically support Stripe’s largest and most complex users.

Responsibilities

  • Provide a Gold Standard Experience to key stakeholders at your assigned accounts.
  • Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development.
  • Build long-term user relationships that increase loyalty to Stripe and its products.
  • Work cross-functionally, both internally and within users’ organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion.
  • Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users.
  • Lead user-facing meetings in person and by video.
  • Contribute to the continued design of this support offering.
  • Create user-facing content that provides long-term solutions.

Who you are

We're looking for someone who meets the minimum requirements for the role. If you meet these requirements, we encourage you to apply. Preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 5+ years of enterprise-level, client-facing experience.
  • Strong product sense and enthusiasm for solving difficult user-related problems.
  • Strong written and verbal communication skills.
  • Ability to lead complex integration conversations in a highly consultative and proactive manner.
  • Familiarity with application programming interfaces (APIs) and the ability to explain API concepts to Stripe’s largest and most technical customers.
  • Familiarity with Structured Query Language (SQL) and comfort building basic queries and modifying more complex ones.
  • Strong technical troubleshooting skills and comfort working with technical teams.
  • Strong client relationship management skills, including the ability to lead business and technical conversations with stakeholders at multiple levels of an organization.
  • Bachelor's degree is required.

Preferred qualifications

  • Experience in the payments industry
  • An operations-focused mindset, with the ability to identify and reduce process friction while building scalable processes.
  • Experience managing small- to medium-scale projects.
  • Strong organizational skills and a self-starting approach.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $119,300 - $222,500. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Apply now

Please find our California applicant personal information notice here.