Technical Account Manager - GCN

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunities to help businesses deliver more value to their customers, improve their technical operations, and accelerate their global growth with Stripe.

What you’ll do

Responsibilities

  • Provide a Gold Standard Experience to key stakeholders at your assigned accounts
  • Work with the wider Operations team to share current-state information, resources, and knowledge, enabling teams to deliver a Gold Standard Experience through support channels, external documentation, and product or feature feedback and development
  • Build long-term user relationships that strengthen loyalty to Stripe and Stripe products
  • Work across Stripe and users’ organizations to develop and implement operational solutions involving fraud, disputes, declines, product adoption, global expansion, and other areas
  • Partner closely with Customer Success and other user-facing teams to support Stripe users
  • Lead user-facing meetings in person and by video
  • Contribute to the continued design of this support offering and create user-facing content that provides long-term solutions

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • At least 3 years of experience in enterprise-level, client-facing work in the Greater China Region
  • Business-level spoken and written Mandarin Chinese is required because this role leads user meetings and handles technical, operational, and written communications with Mandarin-speaking users in the Greater China market.
  • Strong product judgment, written and verbal communication skills, and a drive to solve complex user problems
  • Ability to lead complex integration conversations in a consultative and proactive manner, build trusted client relationships, and engage in business and technical conversations at multiple levels of an organization
  • Familiarity with application programming interfaces (APIs) and Structured Query Language (SQL), including the ability to explain API concepts, build basic SQL queries, modify more complex queries, troubleshoot technical issues, and work effectively with technical teams

Preferred qualifications

  • An operations-focused approach, with the ability to identify and remove process friction while building processes that can scale
  • Experience managing small- to medium-scale projects
  • Strong organizational skills and the ability to work independently
  • Experience with tools and technologies such as Postman, Xcode, Python, webhooks, and extract, transform, and load (ETL) processes
  • Experience in the payments industry

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is SGD 161,600 - SGD 242,400. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Apply now