Monetization Services Specialist - Pricing Activation

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Finance Operations (FinOps) team is Stripe’s global backbone, dedicated to delivering and continuously improving essential business services - billing and collections, procurement, monetization, payroll, and travel and expenses. We drive company value through data-driven insights, operational rigor, and a relentless focus on excellence. As strategic partners, we shape business decisions, champion technology-enabled solutions, own operational strategy, and collaborate across global functions to enable Stripe’s growth.

What you’ll do

We're looking for a Monetization Services Specialist - Pricing Activation to join our growing team. This individual will help us improve user experience through accurate and timely onboarding of contracts, workflows and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.

Responsibilities

  • Own accurate and timely activation of sold custom pricing contracts.
  • Own the pricing activation of custom pricing contracts in Stripe’s billing systems, from intake and requirements validation through configuration and post-activation checks.
  • Translate legal terms including approved pricing, product, invoicing, and effective-date terms into accurate billing configurations; identify and escalate ambiguous or conflicting terms.
  • Perform quality-control and reconciliation checks to confirm that configurations produce the expected billing outcomes.
  • Partner with internal systems, deal desk, legal, sales ops, internal audit, go-to-market, engineer and account managers to develop and improve operational processes and programs
  • Partner with sales to investigate and resolve user inquiries related to onboarding and rate discrepancy issues
  • Analyze our processes and instigate changes to help scale our operations and improve user experience
  • Work closely with other Stripe teams to assist with system implementations for billings, collections, and assist with internal and external ad-hoc audit support
  • Help scale and optimize our processes by assisting with the execution of key projects and programs.
  • Gain unique insights into how businesses of varying sizes and industries operate and scale on Stripe
  • Can quickly learn the Stripe ways of working and make a real impact through process enhancements.
  • Be a part of building a brand-new team and operational culture for Stripe
  • Contribute to or act as DRI for with monthly and quarterly flux analysis of key metrics
  • Contribute to or act as DRI for ad hoc projects

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 4-5  years of relevant financial operations/pricing activation experience or 4+ years of strong customer service experience with a degree in Business Administration, Finance, Tech, or relevant field
  • Excellent communication and organizational skills, both written and verbal
  • Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions
  • Strong knowledge of gSuite tools, Salesforce, and MS-Office products and experience working with/analyzing contracts and large data sets
  • Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
  • Demonstrated experience partnering with cross-functional stakeholders
  • Demonstrated history of taking on various types of challenging projects and producing results
  • Solution-oriented mindset with enthusiasm for establishing best practices
  • Self-disciplined, diligent, proactive and detail oriented
  • The ability to be flexible and adapt quickly with changing requirements

Preferred qualifications

  • Familiarity with payments, fintech, SaaS, or other transaction-based business models
  • A builder's mindset and a willingness to question assumptions and conventional wisdom
  • Enthusiasm for building scalable systems and solving operational problems through process improvements and automation
  • Experience with SQL/data-analysis tools

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $107,800 - $161,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Apply now