IT Support Engineer

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Corporate Technology (CorpTech) Services team supports Stripes working in offices and remotely around the world. We keep critical business systems running and support onboarding, offboarding, and everyday technology needs. We’re looking for a Tier 1 Support Engineer to join our Americas team, providing thoughtful, individualized, in-person support while collaborating with a global team.

What you’ll do

You’ll resolve hardware, software, and business-system issues, maintain office technology, and support executives and high-stakes meetings. This role requires in-person support, including desk setups and equipment management.

Responsibilities

  • Provide hands-on support for executive devices, including macOS and iOS provisioning, configuration, secure migrations, and travel technology readiness
  • Support high-stakes meetings and events through advance checks, active conferencing troubleshooting, and dedicated meeting-day technical support
  • Manage rapid incident response, containment playbooks, and dedicated ticket queues with tiered service-level agreements for sensitive executive requests
  • Resolve technical issues for Stripes, contingent workers, and vendors in person and through email, Slack, and the ticketing system; troubleshoot hardware, scripts, automation, and applications including Google Workspace, Slack, Zoom, Jira, and Confluence, and follow up to confirm resolution
  • Provision laptops for onboarding and fleet upgrades, support onboarding training and third-party vendor setup, and contribute to global offboarding tasks
  • Maintain office technology, including printers, Zoom Rooms, and room schedulers; manage desk setups, peripherals, and equipment inventory with accurate asset records
  • Create and maintain user-facing and internal technical documentation, promote established technology practices, and escalate issues to the IT Systems and Infrastructure team as needed

Who you are

You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion.

You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed.

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • At least 2 years of experience in an IT help desk or technical support role
  • Working knowledge of Apple hardware and software, Google Workspace, Slack, Zoom, and Atlassian tools, including Jira and Confluence
  • Understanding of script execution and troubleshooting using languages such as Ruby, Bash, or Python, and working knowledge of device provisioning and endpoint management tools such as DEP and FleetDM
  • Ability to independently prioritize support requests and project work while collaborating with a global team
  • Clear written and verbal communication, including technical documentation, and an empathetic, customer-focused approach to problem-solving

Preferred qualifications

  • 3+ years of executive IT support experience, including hands-on device support, high-stakes meeting support, and handling sensitive requests

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $107,000 - $160,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Apply now

Please find our California applicant personal information notice here.