Account Manager, Privy

Who we are

About Stripe

Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails.

Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives.

Learn more about Privy: Privy and Stripe: Bringing crypto to everyone

About the team

Privy is seeking a motivated, hungry Account Manager to join our GTM team. In this role, you'll own a book of 20 to 30 high-potential customer relationships and be responsible for driving them to production, deepening product adoption across Privy and Bridge/Stripe's suite, and expanding their usage over time. You'll be the connective tissue between our customers and our product, developer success, and go-to-market teams - obsessed with getting customers live and making Privy ubiquitous across their stack.

As an Account Manager, you'll develop deep expertise in how our customers build with Privy, act as their internal champion, and drive activation and adoption outcomes across your portfolio.

What You'll Do:

Activation and go-live: Own the journey from signed customer to production launch. Drive urgency, remove blockers, and ensure customers get live quickly and successfully.
Product adoption: Expand the breadth of Privy and Bridge/Stripe products your customers use. Identify natural next integrations (e.g. wallets to payments to onramp/offramp) and drive adoption across the full product surface.
Relationship management: Own and deepen relationships with 20 - 30 high-potential accounts through regular check-ins, QBRs, and proactive outreach. Be the person customers call first.
Retention and renewals: Lead contract renewals and commercial negotiations, ensuring high net retention across your book. Identify churn risk early and mobilize internal resources to address it.
Expansion and upsell: When adoption creates commercial opportunity, drive pricing conversations and close expansion deals.
New account handoffs: Partner with sales to ensure a smooth transition from closed deal to active customer. Own the post-sale relationship from day one.
Customer advocacy: Serve as the voice of your accounts internally - synthesize feedback, quarterback engineering buildout requests, and contribute to product roadmap prioritization.
Reporting and insights: Help deliver regular portfolio health metrics to leadership - go-live rates, product adoption breadth, usage trends. Surface patterns that inform GTM strategy.

Who you are:

We're seeking a proactive, relationship-driven individual who combines product instincts with genuine technical curiosity. You should be comfortable navigating complex customer organizations, driving customers toward production milestones, and translating customer needs into actionable internal priorities.

Minimum Qualifications

3+ years in account management, customer success, or a solutions/implementation role — ideally in developer tools, fintech, crypto, or infrastructure
Track record of driving customers to activation, go-live, or adoption milestones
Strong relationship-building skills across both technical and business stakeholders
Comfortable with commercial conversations: renewals, pricing, upsell positioning
Excellent written and verbal communication — polished and credible in front of enterprises
Product-curious mindset: you want to understand how things work, not just what they do
Ability to context-switch across 20–30 accounts without dropping balls

Preferred qualifications:

Passion for crypto, stablecoins, or developer infrastructure
Experience coordinating customer-driven feature requests with product and engineering teams
Familiarity with usage-based or consumption pricing models
Experience driving multi-product adoption within a single account

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

The annual US base salary range for this role is $262,900 - $394,300. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

New York

Job type

Full time

Apply for this role

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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