STEL Financial Services Terms

Last updated: April 5, 2019

These STEL Financial Services Terms are additional terms applicable to the Payment Services, as that term is defined in the Stripe Services Agreement (“Agreement”). Any terms used but not defined in these STEL Financial Services Terms will have the meaning provided in the Agreement.

These STEL Financial Services Terms constitute a legal agreement between you and Stripe Technology Europe, Limited (“STEL”), which is formed by STEL’s offer of these terms to you, your acceptance of these terms, and STEL’s subsequent provision of services to you in accordance with these terms. In order to use the Payment Services provided through your Agreement with Stripe, you understand that Stripe or STEL may enforce any provisions of the Agreement that relate to your use of Payment Services provided in conjunction with STEL. STEL may also terminate these STEL Financial Services Terms at any time, which may limit or terminate your ability to use Payment Services.

These STEL Financial Services Terms incorporate, by reference, the terms of the Agreement, except that in each case “Stripe” will be deemed to be a reference to STEL, and the application of the incorporated terms will be limited to STEL’s provision of the Payment Services under this Agreement.

Please note that all other parts of the Services will remain governed by the Agreement between you and Stripe Payments Europe, Ltd.

You must accept all of the terms and conditions of these STEL Financial Services Terms to use Payment Services provided by STEL. If you do not accept them, you may not use the Payment Services under these STEL Financial Services Terms.

Card Network Compliance and Disclosure

a. Important Member Disclosures: STEL discloses that:

  • it is the only entity approved to extend acceptance of Visa and Mastercard products directly to you under these STEL Financial Services Terms;
  • it must be a principal (signer) to these STEL Financial Services Terms;
  • it is responsible for educating you on pertinent Visa and Mastercard rules with which you must comply, but this information may be provided to you by Stripe;
  • it is responsible for and must provide settlement funds to you; and
  • it is responsible for all funds held in reserve.

b. Your Responsibilities: You agree that, at all times throughout the term of these STEL Financial Services Terms, you will:

  • comply with cardholder data security and storage requirements;
  • maintain fraud and chargebacks rates acceptable under the Network Rules;
  • review and understand the terms of these STEL Financial Services Terms; and
  • comply with the Network Rules.

You may contact STEL by using the Contact us section of our website or sending mail to Stripe Technology Europe, Limited, The One Building, 1, Lower Grand Canal Street, Dublin 2, Ireland

1. Purpose of these STEL Financial Services Terms

When your Customers pay you through Stripe, they have the option of paying you through a funding source offered on the Stripe website, including a credit or debit card funded payment. Since you may be the recipient of a credit or debit card funded payment, Visa Inc. (“Visa”) and MasterCard Europe SA (“Mastercard”) (collectively, the “Networks”) require that you enter into a direct contractual relationship with a member of the Networks.

2. Compliance with Network Rules

Where you use the Payment Services to accept Charges from payment cards, you will comply with the Network Rules and limitations on use identified in the Agreement, including the Network Rules applicable to acceptance of Visa and Mastercard branded payment cards. These include guidelines, monitoring programs, and activity reporting (including excessive credits, chargebacks, or deposits). Under the Network Rules, certain activity may subject you to chargebacks, fees, fines, settlement delays, withholdings, audits of your processing activity, or termination of these STEL Financial Services Terms. Without limiting the foregoing, you specifically agree to:

a. Only submit transactions authorized by the cardholder;

b. Only accept payment for the sale of products or services, and receipt of bona fide donations, and not for any Restricted Business;

c. Submit a transaction for the full amount owed by the Customer for the transaction except where you and the Customer agree on a partial shipment (such as receiving a portion of an order), or where the transaction qualifies for delayed delivery or special order deposits (such as paying for a deposit on a custom-built product);

d. Not establish minimum or maximum amounts (except as permitted by the Network Rules), or condition Charges for use of payment cards, and not discourage the use of one payment card brand over another;

e. Not impose surcharges or taxes (except where permitted by Law) and, where so done, you will only collect such amounts as part of the submitted Charge;

f. Use Networks’ logos or marks in a manner permitted by the Network Rules;

g. Prohibit use of payment cards for disbursement of cash (except as permitted by the Network Rules);

h. Comply with the security obligations identified in the Agreement, including compliance with PCI-DSS and PCI PA-DSS (Payment Application Data Security Standard), as applicable, and only use cardholder data as permitted, and will certify such compliance upon request, and not permit or promote fraudulent use of payment cards or cardholder data;

i. Audits and inspection of you and your processing activity by the payment card networks and STEL. The audits and inspection will include either or both of desktop review and on-site visits;

j. Make clear to Customers that they are transacting with you prior to, during, and after the transaction, including providing clear statement descriptors;

k. Use all reasonable methods to resolve disputes with your Customers, including those resulting in a chargeback, and not attempt to recharge a Customer for the transaction unless authorized by the Customer; and

l. Provide clear refund and exchange language that is consistent with Laws and the Network Rules.

3. Authorization for Handling of Funds

You authorize Stripe to initiate holds, receipts, and disbursements of funds on your behalf upon settlement of Charges from the Networks. You also authorize Stripe to instruct STEL, on your behalf as your agent, on how and when Transfers should be made. Settlement funds will be held in comingled accounts pending disbursement of the funds to you in accordance with the terms of the Agreement, including these STEL Financial Services Terms. You agree that you are not entitled to any interest or other compensation associated with the settlement funds held by STEL prior to distribution to the account you designated in your Stripe Account, that you have no right to direct STEL to distribute settlement funds, and that you may not assign any interest in any funds held by STEL. STEL may periodically make information available to you through Stripe regarding anticipated funds settlement from the Networks. This settlement information does not constitute or give rise to a deposit or other obligation owed by Stripe or STEL to you. Any settlement information communicated to you is for reporting and informational purposes only. You are not entitled to and have no ownership or other rights in such funds until they are credited to the account you identified to Stripe. Any authorizations set forth in these STEL Financial Services Terms will remain in full force and effect until your Stripe Account is closed or terminated.

4. Sharing of Data

a. You authorize Stripe to provide any Data, including User Data or Payment Data, to STEL, the Networks, fraud and AML screening agencies and other relevant governmental bodies to (i) provide the services described in these STEL Financial Services Terms to you, (ii) comply with legal and regulatory obligations, and (iii) perform underwriting and risk review, including verification that you are legally permitted to transact and receive funds. Where required to comply with legal, Network, or regulatory obligations, STEL may provide any Data to law enforcement, Networks, regulators, or other similar authorized third party Data recipients (as the case may be). This authorization is provided in accordance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

b. You agree that you will not (i) use the Payment Data for any purpose other than to support Payment Services, (ii) use the Payment Data for any purpose that you know or should know to be fraudulent or in violation of any Network Rules, (iii) sell, purchase, provide or exchange in any manner or disclose Payment Data to anyone other than STEL or the Networks (as applicable), or to a government authority in response to a valid government request. Further, you agree that you will at all times comply with the Payment Card Industry Standards (“PCI Standards” including, without limitation, PCI-DSS) with respect to Payment Data and will indemnify and hold STEL harmless for any violation or breach of the PCI Standards, including but not limited to, any fines, fees or assessments by any Networks imposed upon you, STEL, or Stripe.

c. Stripe’s Privacy Policy explains how and for what purposes Stripe collects, uses, retains, discloses, and safeguards the Personal Data you provide to Stripe. You agree to review the terms of the Privacy Policy, which Stripe updates from time to time.

5. Term and Termination

These STEL Financial Services Terms will have the same effective date as the Agreement and will continue so long as you use the Payment Services. These STEL Financial Services Terms will terminate automatically upon termination of the Agreement, except for those terms which are intended to survive termination. In addition, the Payment Services or these STEL Financial Services Terms may be terminated at any time by STEL upon notice to you.

6. Representations and Warranties

In addition to the representations and warranties made in the Agreement, you represent and warrant to STEL that you (a) are legally able to enter into these STEL Financial Services Terms, (b) you will not use the Payment Services, directly or indirectly, for any fraudulent or illegal undertaking; and (c) you will only use the Payment Services in a manner consistent with the Agreement, including these STEL Financial Services Terms, the Documentation, and the Network Rules.

7. Restrictions on Usage

You may not use any Services from, or on behalf of persons or entities in a country embargoed, blocked, or defined by any member state of the European Economic Area or the United States. You further acknowledge and agree that you will not use your merchant account and/or the Services for illegal transactions or in connection with illegal activity of any kind. Unless otherwise explicitly stated, Services are solely for use by individuals, companies, or other entities located (as defined under applicable law and Network rules) in the European Economic Area.

8. Dispute Resolution

All disputes under these STEL Financial Services Terms are subject to the applicable provisions of the Agreement.

9. Waiver

The failure of STEL to assert any of its rights under these STEL Financial Services Terms will not be deemed to constitute a waiver by STEL of its rights to enforce each and every provision of these STEL Financial Services Terms in accordance with its terms.

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