Strategy & Ops, Intercept

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

This role is on the Intercept team, which is part of Stripe's broader collection of public goods initiatives, including Frontier. Respiratory viruses kill 1 million people a year, cost us $600B annually, disrupt everyday life, and periodically threaten civilization. Recent breakthroughs may make it possible to develop and deploy broad-spectrum preventatives and air cleaning technologies that defend against common respiratory infections. Intercept is a $500M philanthropic initiative that aims to radically reduce the burden of respiratory infections, and eventually eliminate them altogether. Learn more about Intercept via our launch post and our website.

Intercept is looking for a strategic, execution-oriented operator to join our air cleaning technologies (ACTs) team. Intercept’s ACT function is focused on catalyzing the supply and demand of high-quality ACT products that can be deployed at scale. This role will focus on mapping the universe of available and in-development products, identifying gaps relative to prospective customers’ needs and operational barriers to adoption, and filling those gaps. Intercept is a small team, so you'll have a chance to work on a wide variety of topics and work directly with many of our partners.

You’ll own specific outcomes end-to-end and have a chance to contribute to our ACTs strategy over time.

This is an individual contributor role for someone who is obsessed with getting things done: clarifying goals and priorities, understanding stakeholder needs, identifying and removing blockers, then working to make the process work more smoothly the next time. Experience with physical products (e.g., heating, ventilation, and air conditioning; mechanical, electrical, and plumbing; indoor air quality) is a major bonus, but the general attributes described below and a willingness to learn are more important.

We need someone who can (1) understand physical products and what it takes to help customers evaluate, pilot, and maintain them, and (2) zoom out to synthesize what their experience doing so means for the long-term goal of scale deployment. A successful person will be action-oriented and comfortable working independently (vs. waiting to be told what to do) and a great listener who can translate user needs into product and process improvement initiatives.

Responsibilities

• Track and evaluate commercially available (and upcoming) air cleaning tech: review available products across standards and quality, installation, servicing and maintenance needs, and guidance for facilities managers etc.
• Help build and maintain a living product roadmap and target product profile (TPP) for ACTs.
• Use this knowledge to help us design indoor air quality (IAQ) pilots for prospective ACT adopters, conduct requests for proposals (RFPs) for suppliers to run these pilots, execute them, and scale capacity.
• Support the creation of playbooks for IAQ-curious organizations to DIY their own IAQ improvement projects, and ride-along with them to better understand blockers (then conceive of and execute work to solve those blockers at scale).
• Conduct focus groups to learn how decision-makers (facilities operators, people and finance leaders) in key segments consider IAQ investments.
• Build relationships with manufacturers, installers, servicers, etc. in the air cleaning tech space to help us evaluate new opportunities.

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7-10+ years of experience in high impact strategy and operations, special projects, or commercial roles.
• Highly self-directed, hands-on project owner who executes directly (rather than delegating) and is eager to drive outcomes rather than manage a checklist of tasks.
• Expert communicator (both written and verbal) who can toggle between executive-style structured reasoning, in-the-weeds details, stakeholder research and non-expert audiences.
• Experience evaluating physical products or technologies against structured criteria, including quality, operational fit, and feasibility.
• Experience managing pilots or proof-of-concept programs, including running RFP or vendor selection processes.
• Experience conducting structured stakeholder interviews or focus groups and translating findings into actionable recommendations.

Preferred qualifications

• HVAC/MEP familiarity.
• Experience at an organization that sells or manages physical product installations.
• Public health or biosecurity experience.

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.