Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
The Support as a Service team is launching new products to help fast-growing startups handle their user support needs. It’s one of the most painful challenges that Stripe’s customers face today as they scale. It’s a strategically important initiative for Stripe and furthers our mission to help businesses be successful.
We have an opportunity to build a 10x improvement over existing products in the space. For example, by using AI models to speed up or automate workflows, building self-serve flows and tightly integrating our customers’ CRM into our systems, we can empower our users’ support teams to handle many more cases than they normally would and enable their end customer to self-serve.
As a founding full stack engineer for this initiative, your role is different from a traditional engineering role at Stripe. It’s a hands-on role that is much closer to being a founding engineer at a new company. You’ll get to design the initial product and set direction for what gets built.
You’ll be involved in the early conversations with customers while building systems from scratch. You might also find yourself optimizing complex support case routing algorithms, exploring the feasibility of using AI or LLMs to improve support outcomes, or finding new ways to reduce contact volume while improving customer satisfaction.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
Preferred qualifications
The annual US base salary range for this role is $150,500 - $225,700. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
Office locations
Seattle
Team
Data & Data Science
Job type
Full time