Engineering Manager, Operator Tooling

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

At Stripe, the Operator Tooling team plays a critical role as the Guardians of the Financial Ecosystem. We build intricate solutions to streamline our internal workflows, enabling over 8,000 human agents to make informed decisions about how different actors use our products—ensuring compliance with laws and Stripe policies. Our work tackles high-impact challenges, such as enabling efficient decision making and action on preventing illegal transactions (e.g., fraud, drugs, weapons, and terrorism financing), and other risks in the financial landscape—all with the goal of resolving issues quickly and correctly for our merchants and their clients.

We operate across multiple products, with a tech stack that includes Ruby, React, GraphQL, and MongoDB, alongside essential tools like GitHub, Logscale, and Grafana.

What you'll do

Beyond technical excellence, we prioritize continuous growth and collaboration.

Knowledge sharing sessions to expand your expertise
Dedicated 1:1 mentorship to support your professional development
Clear, measurable impact—your contributions will directly shape our ability to maintain a secure and compliant platform.

And now, we're looking for a passionate manager to expand our remit even further and reshape how operations looks inside Stripe. Full ownership is the ultimate green flag for us, but here are some high-level expectations.

Responsibilities

Recruit, coach, and develop a team of exceptional engineers.
Lead the development of our operations tooling, providing reliable, user-first surfaces that just feel natural.
Cultivate a culture of engineering excellence, innovation, and user empathy.
Drive your engineering team toward exceptional technical quality, reliability, scalability, and operational excellence.
Provide hands-on technical leadership to your engineering team across multiple areas, including architecture, design, code reviews, quality assurance, and incident management.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

8+ years of professional hands-on software development experience
2+ years of experience leading software engineering teams
Hands-on experience designing and building large-scale distributed systems
A track record of managing and mentoring junior and senior engineers
Customer obsession, ability to articulate and represent customer experience in various forums to drive the right outcome that benefits our customers
A track record of attracting and hiring top talent and growing teams
Demonstrated ability to define and drive complex initiatives and projects across multiple teams
Proven success with cross-discipline and cross-team collaborations

Preferred qualifications

Experience building and operating highly scalable, data-intensive services
Experience building and operating observability solutions, such as designing and building telemetry collections, data transport and storage solutions, and composable UI architectures

We don't expect deep expertise in every dimension above, but we look for genuine interest in learning any of the less familiar areas.

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

The annual salary range for this role in the primary location is 368,000lei - 552,000lei. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Office locations

Bucharest

Team

Infrastructure & Corporate Tech

Job type

Full time

Apply for this role

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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