Manager, Customer Success

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Lyft, Doordash, and Shopify.

What you’ll do

In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with executives at existing enterprise Stripe customers.

Responsibilities

Recruit, train, and lead a team of Customer Success Managers
Help drive an engagement model focused on high growth accounts
Develop both the long-term vision and strategy for the team and drive progress toward key metrics
Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
Inspire, motivate, and enable individual development to promote career growth of direct reports

Who you are

The ideal candidate for this role will be a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. They will have management and leadership experience scaling a technology sales team, superior communication skills, and a knack for understanding unique customer needs. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

7-10 years of technology sales or account management experience with 3-5 years of people management experience
Experience leading sales, account management and operations in an early stage, high-growth technology environment
Ability to hire, train, and coach a high-performance Customer Success team
Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
Demonstrated passion for Stripe’s mission

Preferred qualifications

Prior experience leading a scaled customer success team
Prior experience at a growth stage Internet/software company
Payments experience
Prior experience in customer success, enterprise account management, partnerships and/or business development

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

The annual salary range for this role in the primary location is €144,600 - €216,800. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Office locations

Dublin HQ

Team

Customer Success

Job type

Full time

Apply for this role

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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