Accounts receivable management is a complex function within a business and includes credit policies, invoicing procedures and collection tactics. Each of these processes comes with its own set of challenges and opportunities for improvement. For example, a well-crafted invoice can expedite payment timelines, while one that is confusing or unclear can lead to delays, disputes or even legal action.

Automation can help businesses do more with many aspects of accounts receivable. Advanced analytics can predict payment behaviours, flagging potential late payments before they happen. Payment portals can offer customers flexibility, making it easier for them to settle their bills, while also reducing the workload for a business's collections team. Automation gives businesses a variety of opportunities for customisation. Tech solutions for accounts receivable management are helping businesses to refine their financial operations. Because of this, the accounts receivable automation market is expected to grow 13.3% by 2030.

But relying on a powerful tech stack is not enough – to make the most of their resources, businesses need a carefully thought-out strategy. Below, we'll share best practices that businesses can use for accounts receivable management.

What's in this article?

• What is accounts receivable?
  
• Why is accounts receivable management so important for businesses?
  
• Accounts receivable management best practices
  

What is accounts receivable?

Accounts receivable refers to the money that a business has a right to collect from its customers for goods or services provided. When a company sells something but has not yet received payment, the amount due becomes part of accounts receivable. These receivables function as a short-term asset on a company's balance sheet, often appearing as an IOU from clients or customers.

Here's what accounts receivable looks like in different sectors:

• Creator economy
  Accounts receivable for those in the creator economy is the money owed to content creators or influencers by platforms, sponsors or collaborators for content, partnerships or advertising campaigns. This could be for videos, articles, podcasts or other creative outputs that have been delivered by the creator but not yet paid for.

• E-commerce and retail
  For e-commerce and retail businesses, accounts receivable represents the money that customers owe the business for goods purchased, especially in scenarios where purchase orders are used or credit is extended. It may also include amounts due from certain payment gateways or third-party sales channels that have a delay in fund transfers.

• Marketplaces
  Within marketplaces, accounts receivable can relate to funds owed by buyers to the marketplace for items purchased. Alternatively, it may represent money that the marketplace owes sellers for products sold once platform fees or other charges have been deducted, especially if there's a payment schedule or holding period.

• On-demand services
  For on-demand services, such as car-sharing, food delivery or home services, accounts receivable denotes the money owed to the service provider by customers who have received the service but have not yet paid for it. It can also refer to funds to be received from intermediary platforms that manage transactions.

• Platforms
  In the context of platforms, accounts receivable covers the amounts due from advertisers, subscribers or any other entity that uses the platform for business purposes. Those could be for ad space, premium features or any other monetised aspect of the platform.

• Software-as-a-service (SaaS)
  For SaaS companies, accounts receivable represents money due from clients or businesses that have subscribed to or purchased software services, but have not completed the payment. This may be for monthly subscription fees, annual licences or any customised software development.

• Subscription
  In subscription-based businesses, accounts receivable indicates the money that subscribers owe for accessing content, products or services on a recurring basis. For instance, if a subscriber is billed monthly but hasn't yet paid for the current month, that amount would be part of the company's accounts receivable.

Why is accounts receivable management so important for businesses?

Accounts receivable is often dismissed as being a routine concern for businesses, but as payment methods and terms become more advanced, a strategic approach to accounts receivable can offer businesses major benefits. These include:

• Liquidity and solvency
  Managing accounts receivable in an effective way ensures that a business has enough liquidity to meet its short-term obligations. A delay in collecting receivables can strain a company's cash reserves, leading to challenges in covering operational expenses.

• Operational efficiency
  Proper management allows businesses to identify inefficiencies in their billing and collection processes. Streamlining these processes can reduce the time that passes between making a sale and collecting payment.

• Financial health indication
  The status of accounts receivable can serve as an indicator of a company's financial health. A consistently high amount of outstanding receivables may indicate customer dissatisfaction or inefficiencies in the credit screening process.

• Customer relationship management
  Reviewing accounts receivable regularly can help businesses to identify customers who frequently delay payments. This information can guide decisions about extending credit to these customers in the future and maintaining healthy business relationships.

• Revenue recognition
  For businesses that follow accrual accounting, revenue is recognised when earned, not when cash is received. Proper management ensures accurate revenue recognition and financial reporting.

• Cost savings
  Efficient accounts receivable processes can reduce the costs associated with debt collection, bad debts and administrative overhead.

• Cash flow forecasting
  Predictable cash flows are important for planning, capital expenditures and growth initiatives. Proper management helps businesses to maintain accurate cash flow forecasting by providing clarity on when receivables are likely to be converted into cash. Funds that are tied up in outstanding receivables could be better used elsewhere, such as by investing in growth opportunities or filling necessary job roles. Efficient collection can open up these opportunities.

• Bad debt reduction
  Effective management can lead to the early detection of potential bad debts, allowing businesses to take timely action, such as by setting up allowances or tightening credit policies.

• Decision-making support
  Data from accounts receivable can provide valuable insights into sales trends, customer buying habits and market conditions. These insights can inform business decisions, from product offerings to market expansion.

Accounts receivable management best practices

While there's no fixed playbook for making the most of your accounts receivable management strategy, there are general best practices that most businesses will find helpful. These include:

Take advantage of automation and technology

Using technology as part of accounts receivable can refine business operations, allowing businesses to simplify and fortify their invoicing and collections processes. Here's how automating accounts receivable can benefit businesses:

• Expedited operations: Automation works in the background, executing repetitive tasks accurately and in a fraction of the time that manual processes would take. Such speed leads to faster payment cycles, which can improve cash flow.
  
• Precise execution, reduced errors: Manual processes, no matter how meticulous, are prone to oversights. Automation reduces these errors drastically, instilling confidence in the system.
  
• Augmented resource allocation: With automation in charge of routine tasks, employees can focus on more complex, strategic aspects of accounts receivable management, thus driving value and innovation.
  

Automation typically involves incorporating tech integrations into your accounts receivable practices, which has additional upsides:

• Synchronised software solutions: Choosing software that integrates with existing sales and service platforms makes invoicing almost instantaneous once goods or services have been delivered.
  
• Strategic automated reminders: By deploying automated reminders at specific intervals, businesses can nudge customers about impending or overdue payments. These consistent touchpoints help ensure that customers remain aware of their obligations.
  
• Real-time data synchronisation: Platforms with real-time syncing capabilities can provide an accurate view of the financial landscape, while preventing unnecessary or repetitive communications – therefore respecting the customer's time and overall experience.
  

Be meticulous about credit management

Extending credit to customers, either in-house or by using a third-party partner, can open up new revenue streams, but not without bringing its own share of complications and liabilities. Fully understanding a customer's creditworthiness and managing these relationships can improve financial stability and reduce fiscal vulnerabilities. Here's a rundown of the significance of credit management:

• Risk mitigation: By understanding a customer's financial behaviour and background, businesses can foresee potential payment pitfalls, thereby protecting themselves against future monetary setbacks.
  
• Reinforced financial health: Vigilant credit management can keep a company's accounts receivable in check, preventing overwhelming bad debts that may affect liquidity.
  
• Trust in business relationships: When credit terms are set based on detailed evaluations, it fosters an environment of trust. Both the business and the customer understand the grounds on which these terms are built, creating a mutually respectful relationship.
  

Here are some ways to advance your credit management practices:

• Streamlined credit applications: Incorporate a consistent and thorough credit application procedure for all new customers. This sets the tone for a relationship built on transparency and mutual trust.
  
• Rely on experts: Partnering with specialised credit reporting agencies can provide businesses with in-depth knowledge about the financial history of prospective clients. Such collaborations provide businesses with the data that they need to make sound credit decisions.
  
• Dynamic credit limit reviews: As business relationships evolve, so do order sizes and frequencies. It's imperative to periodically reassess and adjust credit limits for long-standing customers. This practice ensures that credit terms grow in tandem with the business relationship.
  

Refine your dispute resolution process

Disputes are inevitable, especially in fields such as e-commerce and SaaS. The manner in which a business manages these disagreements can affect both financial health and reputation. Effective dispute resolution not only smooths out the revenue cycle, but also lays the groundwork for lasting customer relationships. Here's why dispute management is so important for businesses:

• Financial implications: Resolving conflicts in a timely manner often translates to quicker payments, which in turn contributes to a healthy cash flow.
  
• Customer loyalty: When disputes are handled with care and efficiency, customers feel valued. This can lead to stronger, more durable business connections.
  
• Brand image: A business known for resolving issues adeptly is viewed positively in the market, which can be advantageous for client acquisition and retention.
  

Strategies for elevating dispute resolution:

• Structured processes: Establishing clear, step-by-step procedures for handling disputes can streamline the resolution process. Clearly defined roles and responsibilities ensure that each team member knows what's expected of them when conflicts arise.
  
• Documentation is key: Adopting a unified system to log and monitor all disputes helps with tracking progress and outcomes. This centralised approach brings transparency to the process while offering valuable insights for future reference.
  
• Engaging with customers: Creating open dialogues with clients can unearth the root causes of disputes. Addressing these core issues directly can drastically reduce repeat conflicts, thus saving time and resources.
  
• Empowering the team: Investing in comprehensive training programmes that focus on negotiation tactics and superior customer service gives team members the skills to mediate disagreements tactfully and efficiently.
  

Improving your dispute resolution strategy can benefit your business. Beyond the immediate financial advantages, it positions your business as being trustworthy and customer-centred, which in turn fosters growth and longevity.

Prioritise transparent and reliable communication in accounts receivable management

Strong, consistent, effective and accessible communication practices are important for successful accounts receivable management. When it comes to accounts receivable, communication can:

• Build trust: When customers feel informed and understand what to expect from a business, their trust grows.
  
• Reduce ambiguities: Clear communication eliminates any potential misunderstandings, which could otherwise lead to payment delays or disputes.
  
• Reflect business image: A company's communication methods and style, especially in written forms, such as invoices and reminders, demonstrate its professionalism and values.
  

Steps to enhance communication effectiveness:

• Setting a predictable schedule: Creating a regular invoicing rhythm gives customers a sense of predictability. They can anticipate and plan for upcoming bills, making it easier for them to manage their finances.
  
• Simplicity and precision: Avoid convoluted language. Keeping communications straightforward makes them easier to understand.
  
• Modernising templates: Communication methods should evolve alongside businesses. Regularly revisiting and updating communication materials ensures that they remain relevant and aligned with contemporary business etiquette.
  
• Promoting internal dialogue: A well-informed and cohesive internal team leads to better interactions with clients. Provide open channels in which team members can discuss accounts receivable strategies, customer feedback and any challenges that they are facing. This internal collaboration often results in improved customer interactions.
  

Strong communication in accounts receivable management can reduce potential friction points in the billing cycle and create lasting, positive relationships with clients. In the long term, these benefits contribute to steady revenue streams and a trustworthy business image.

Offer flexible payment conditions and options

Adjusting payment conditions based on individual client histories and behaviours helps to cultivate relationships, rewards loyalty and safeguards business interests. Benefits of flexible payment conditions include:

• Strengthening client relationships: Offering favourable conditions to regular clients rewards them for their consistency, while encouraging them to continue doing business with you.
  
• Mitigating financial exposure: Asking newer clients or those with less predictable payment behaviours to make an upfront partial payment reduces the risk of total non-payment.
  
• Encouraging positive payment practices: Early payment discounts can incentivise clients to prioritise payments to your business over others, potentially speeding up the payment cycle.
  

Here's a quick rundown of points to consider surrounding dynamic payment implementation:

• Client history evaluation: Review the payment history of each client. Are they often late? Do they generally pay early? Using this data helps to determine which terms may be most appropriate for each client.
  
• Scaled payment options: Instead of a one-size-fits-all payment term, businesses can offer customers a range of options. For instance, consistent payers may be given the option of extended terms with a small discount for early payment, while those with a less consistent history may be offered standard terms but with the option for instalment payments.
  
• Regular review and adaptation: Businesses should review the effectiveness of their payment terms on a regular basis. Are they resulting in faster payments? Are clients taking advantage of the discounts that are being offered? This ongoing review allows businesses to tweak and adapt their offerings for optimal results.
  

By tailoring payment terms – recognising and valuing consistent clients while also being prudent about potential financial risks – businesses can develop better client relationships. This approach offers direct financial benefits, in addition to supporting a business's long-term health and reputation.

Make the most of data for more informed financial choices

Using complete, accurate data can significantly influence the effectiveness and predictability of incoming funds. Here are some key benefits of strong data usage:

• Improved predictability: By monitoring payment histories closely, businesses can anticipate when payments will come in, making financial planning smoother.
  
• Risk mitigation: Recognising patterns of late or missed payments allows businesses to address these issues early, either by adjusting payment terms or by increasing follow-up efforts.
  
• Efficient resource allocation: Understanding which accounts might pose problems can allow a business to allocate its resources more effectively and avoid wasting time chasing unlikely payments.
  

Here are some ways to use payment data for a better approach to accounts receivable:

• Payment trend analysis: This involves reviewing the timelines and regularity of customer payments. Over time, these patterns can offer insights into potential changes in a customer's financial health or the effectiveness of your invoicing strategies.
  
• Performance metrics: Monitoring metrics, such as the average time it takes from making a sale to receiving payment, can offer insights into operational efficiency. A shorter time period suggests effective accounts receivable practices, while longer periods may indicate areas for improvement.
  
• Predictive analysis: Predictive analysis means using data from past behaviours to predict future outcomes. For instance, if a business notices that clients from a particular industry often delay payments during certain months, the business can anticipate this trend in the future and plan accordingly.
  

Using data in this way allows businesses to make smarter decisions, anticipating challenges and addressing them in advance. This shift not only improves cash flow, but can also lead to stronger client relationships.