Customer Marketing Program Manager, APAC

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Customer Marketing team, housed within the broader Product Marketing Team, executes programs that amplify our customers' voices. We showcase customers' successes through content, events, and references, providing social proof that drives awareness, consideration, and conversion.

What you’ll d

Be a storyteller. You have deep empathy for users and are able to adapt how you communicate to best reach and engage your audience and differentiate Stripe
Know how to build a program from the ground up. You have what it takes to get new programs off the ground: building briefs, aligning with stakeholders, presenting to leadership, and owning program rollout
Love working across GTM. You work with a range of disciplines to execute on your work
Keep things organized. You manage interdependent, complex projects and programs and keep various work streams on track
Be Ambitious. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right

Responsibilities

Partner closely with cross-functional go-to-market teams to identify and develop impactful customer stories and use cases to support Stripe's go-to-market efforts
Collaborate with the broader Marketing and Communications teams to incorporate customer voices and stories into digital, social, event, and other marketing channels
Act as the primary point of contact for sourcing, pitching, and managing customer speakers for key industry events and conferences
Design and implement new strategic initiatives to identify, engage, and nurture top customers
Analyze program performance and customer sentiment to continuously optimize Stripe's approach to customer marketing
Work with global Stripes to share best practices, adapt successful global programs for a local market, and contribute regional insights to the overall global strategy

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

6+ years of customer marketing experience with experience working in B2B settings and with sales teams
Strong communication skills to build relationships with customers and present effectively in leadership meetings
Experience building and driving customer-centric programs and activations
Exceptional organizational skills, ability to think through and implement processes that scale

Preferred qualifications

Direct content creation experience including case studies, speaking engagements and video storytelling
Experience owning relationships with multiple external content agencies
Familiarity with Google Analytics, Hubble, and customer marketing software

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

The annual salary range for this role in the primary location is A$170,400 - A$255,600. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Office locations

Sydney

Team

Marketing

Job type

Full time

Apply for this role

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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