Scaled Services Consultant

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe's Accelerate team works across all segments to ensure users receive the right implementation support to maximize their success on Stripe. You will drive service attachment rates for Startups while building revenue through paid services for SMB and Commercial segments, helping customers accelerate their growth and adoption on our platform.

What you’ll do

As part of this role, you'll ensure customers in Velocity segments are equipped with the right Professional Services to thrive on Stripe. You will spend a significant portion of your time engaging with users to understand their needs, and scoping appropriate services. A key part of the role is collaborating with Account Executives to ensure smooth transitions and align implementation offerings with user goals. While selling services is important, the primary success metric is the growth of Stripe product revenue.

Responsibilities

Evaluate user needs and recommend the most appropriate service offering to ensure their success on Stripe (free or paid)
Drive Professional Services attach for Velocity users, ensuring they receive appropriate implementation and integration support
Collaborate with Account Executives to ensure smooth user handoffs and appropriate service offerings
Scope projects accurately to ensure alignment between customer needs and our delivery capabilities
Build and maintain strong relationships with the Sales team for effective service alignment
Support user success by focusing on increasing Stripe product activations
Scope projects accurately to ensure alignment between customer needs and our delivery capabilities
Generate Professional Services revenue through selling packaged offerings
Negotiate service contracts and statements of work for paid engagements
Monitor customer success metrics across all segments to demonstrate ROI
Help shape the evolution of our service offerings based on market needs and feedback

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

2+ years of experience implementing and scoping technical services
Ability to understand technical requirements and match them to appropriate service offerings
Strong judgment in determining which service offering best suits different user segments
Experience qualifying opportunities and identifying upsell potential
Strong communication skills with the ability to translate technical concepts for business audiences
Experience working cross-functionally with sales, product, and delivery teams
Ability to build strong relationships across different customer segments

Preferred qualifications

Experience selling technical implementation services in the payments or fintech industry
Knowledge of Stripe's product suite and implementation requirements
Background in solution selling with a focus on customer outcomes
Understanding of API-based integrations and technical implementation challenges
Experience in a high-growth technology company
Familiarity with common e-commerce platforms and payment systems
Track record of balancing free service attachment goals with revenue generation targets

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

The annual US base salary range for this role is $77,700 - $116,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

Chicago

Team

Professional Services

Job type

Full time

Apply for this role

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Jobs