Manager, Risk Operations Enablement

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Risk Business Process Team sits within the Risk Operations org and is responsible for building and operating critical programs our Risk Operations organization leans on to scale. Specifically, we devise and execute strategies to ensure that a wide range of missing-critical business processes are effective at achieving our dual goals of preventing bad actors from exploiting Stripe’s systems and delivering an exceptional user experience for legitimate users.

What you’ll do

You’ll lead a group of high-performing program managers to build and optimize mission-critical business processes. You and your team own centralized processes that ensure risk operations agents are set up for success. The team serves as key thought partners in evolving Stripe’s Risk ecosystem and partners cross-functionally to achieve that evolution.

Responsibilities

  • Partner cross-functionally across our Risk organization to devise and execute strategies to evolve our Risk infrastructure and processes in service of our top-line mission  
  • Support the Risk business teams through scaled change management to effectively enable, launch, and scale new processes 
  • Lead a team of high-performing program managers across multiple workstreams; this includes providing consistent coaching, setting vision and goals, holding the team to a high-bar, fostering a strong team culture, and leading hiring efforts when relevant 
  • Own the business outcomes and metrics associated with Risk Ops processes including operational efficiency and user experience 
  • Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 10+ years of experience in Risk Operations, Risk, business process analysis, strategy and operations, consulting, and/or program management
  • 5+ years of experience managing teams of program managers 

Preferred qualifications

  • Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
  • Skilled at tackling ambiguous problems and defining and executing strategies that clarify the problems and deliver quantifiable business impact
  • Strong critical thinking and data-analysis skills with experience navigating large data sets
  • Experience with SQL or a willingness to learn
  • Excellent communication skills with experience articulating complex topics in an easy-to-consume way

Hybrid work at Stripe

This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office).

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.

Pay and benefits

The annual US base salary range for this role is $151,500 - $227,300. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

Chicago, South San Francisco HQ, or Seattle

Remote locations

Remote in United States

Team

Operations

Job type

Full time

Please find our California applicant personal information notice here.

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.