Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions.  We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.”  Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

Partner Risk Operations is responsible for managing the risk relationships spanning across global payment method, card, and financial partners. It is our mission to build operational controls to mitigate user and partner risk and enable strategic development opportunities.

What you’ll do

As a Risk Operations Analyst (Partner Risk Operations) you will be working to ensure our policies and practices align to the needs of our financial partners. You will be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. You will influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation. 

Responsibilities

• Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions
  
• Evaluate merchants, from successful venture-backed startups to well established institutions by assessing suitability to process on Stripe
  
• Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and following up implementation of those improvements
  
• Effectively and clearly communicate with internal Stripes, Stripe's users, and Stripe's financial partners across Japan and APAC
  
• Identify risk trends and further report these to cross functional teams to enhance detection systems
  
• Contribute to projects to enhance and optimize due diligence strategy systems and tools
  
• Help build and scale processes across the risk operations ecosystem
  
• Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders
  
• Work with internal teams towards goals such as improving onboarding processes for our users and building support systems for a seamless onboarding experience in JP and APAC.
  
• Cover operational areas like risk escalations and support matters.  Handle operational tasks such as Merchant Category Code (MCC), cross border, MATCH, statement descriptor, and government entity reviews
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 2+ years experience working with Card network/Banking partners & systems
  
• Fluent verbal and written communication skills in both Japanese and English
  
• Experience in supporting, providing guidance and overseeing with contractors in scaled workflows
  
• Deep empathy for users, and approaches problem solving with a pragmatic lens
  
• Working knowledge of SQL and data analysis to surface actionable insights in driving process and product improvements
  
• The ability and desire to challenge the status quo; 
  
• You like ownership, being accountable, and driving towards ambitious goals
  

Preferred qualifications

• Prior experience or knowledge in user support 
  
• Prior experience in risk operations 
  
• Prior experience working on projects or process improvement initiatives