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Payments Performance Strategist (Mandarin-speaking)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s largest and most critical merchants. The Global Payments Performance team serves a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.

What you’ll do

The Global Payments Performance team is responsible for leading data-driven discussions with existing and prospective merchants on optimisation strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model with a focus on high value merchants in Greater China, South East Asia and India. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe.

Responsibilities

  • Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
  • Serve as both an internal and merchant-facing expert on payment optimisation strategies.
  • Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
  • Use existing tools to  deploy sophisticated optimisation playbooks and analyses across Stripe’s customer portfolio.
  • Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
  • Provide feedback on our tools and playbooks to help continuously improve our self serve offerings

 

Who you are

Minimum requirements

  • 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
  • A proven ability to build collaborative working relationships with cross-functional teams.
  • The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
  • A proven ability to be a self-starter capable of driving business results without significant supervision.
  • Experience presenting directly to merchants
  • Excellent verbal and written communication skills.
  • Strong data processing and analytical skills.
  • Spoken and written proficiency in Mandarin
  • Occasional travel within region, including the focus markets, and corporate head office  

Preferred qualifications

  • Experience with SQL, dashboard building, modeling, or reporting
  • Understanding of card network rules and regulations, local payment methods, and the regulatory environment
  • Experience presenting data driven analyses to senior business leaders

Hybrid work at Stripe

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Pay and benefits

The annual salary range for this role in the primary location is S$152,000 - S$228,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Office locations

Singapore

Team

Customer Success

Job type

Full time

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We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.