Partnerships Strategic Operations Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The APAC Partnerships Strategic Operations (PSO) team sits within the Partnerships organization and is a key component of Stripe’s success. The team is responsible for driving new partner implementations and programs and ensuring the efficiency and reliability of new and existing partners. We sit at the intersection of engineers and financial partners, serving as the fabric that ensures close and smooth collaboration between these parties, both of which are crucial to Stripe’s continued rapid growth. We wear a lot of hats. On any given day, you can find us, for example, driving alignment, coordination, and execution between cross-functional teams and partners on critical operational activities; identifying and investigating insights and trends from our data to inform decisions for streamlining the day-to-day management of our business; and building new tools and processes to scale our team’s impact. The partners we support have a significant impact on Stripe, and the products from these partnerships are used by millions of our users. 

What you’ll do

We are looking for a program manager to join our team and provide technical and operational support across a number of key partners in Japan and across APAC. You’ll interact with partners directly and mutually drive efforts to build products, improve partner reliability and processes,, and use metrics to track performance. The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners’ senior executives.

Responsibilities

  • Build and own the technical and operational relationships with key partners (such as banks, networks and technology partners)
  • Work cross-functionally with a number of Stripe teams – including Engineering, Product, Partner Development Management and others – to build integrations, products, support deals, and drive process enhancements
  • Define SLAs and performance standards for our partners and drive efforts to implement and track commitments
  • Identify inefficiencies in Stripe’s operating model and drive new solutions (including defining technical and operational requirements) to address them
  • Develop and manage end-to-end partner-facing project plans for new implementations, working closely with other stakeholders and partners to ensure on-time delivery 
  • Identify, scope, and drive process improvements across your area(s) of ownership
  • Assist with incident resolution when needed, working closely with Engineering teams to drive partner communications and escalations

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 5+ years of project/program management and/or business operations experience
  • 2+ years experience working with Card network/ Banking partners & systems 
  • Proven ability to successfully drive small- to medium-sized projects with external partners and cross-functional internal stakeholders
  • Knowledge of and experience with payment technologies and ecosystem
  • Experience managing external relationships
  • Superior verbal and written communication skills in both Japanese and English
  • The willingness to travel, when necessary

Preferred qualifications

  • Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
  • Excellent interpersonal and communication skills (verbal and written)
  • The ability to prioritize and remain focused under pressure, and comfortable with ambiguity
  • Strong analytical skills with excellent problem solving abilities
  • Basic to intermediate SQL skill
  • Experience in a high growth technology company

Hybrid work at Stripe

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Pay and benefits

The annual salary range for this role in the primary location is ¥11,088,000 - ¥16,632,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Office locations

Tokyo

Team

Global Partnerships

Job type

Full time

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.