Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
The Customer Success team’s mission is to ensure Stripe's most strategic users get the maximum value from their Stripe investments. Few roles provide such a direct impact on the growth of the company and this team manages our most strategic users in APAC. In this leadership role you’ll be responsible for a high-performing team of Customer Success Managers across APAC. You’ll be responsible for managing our regional net retention targets with an eye towards supporting the activation and realization of Stripe users and identifying new Stripe capabilities our users can leverage. You’ll lead and coach the team, helping them deliver on ambitious goals, as well as roll up your sleeves to work directly with executives at existing large Stripe customers. You’ll help us set and evolve our Customer Success strategy across the region collaborating with local GTM leadership and the broader global team.
We are looking for a proven leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complex problems. Ideal candidates will have management and leadership experience scaling a Customer Success organization, and partnering with regional and global stakeholders. Individuals applying for this role must be entrepreneurial and self-driven with a passion for building and adapting to changing business needs. This leader needs to have an eye towards scaling our engagement model and driving efficiency to expand coverage.
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
The annual salary range for this role in the primary location is S$334,000 - S$501,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.
Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.
Office locations
Singapore
Team
Customer Success
Job type
Full time