Head of Billing and Collections

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Our Finance teams don’t just provide and process data, but own strategy, use technology to drive solutions, influence their business partners and create company value. The Billing and Collections team operates in a fast-paced environment and collaborates significantly with cross-functional and international teams.

What you’ll do

In this strategic leadership role, will be responsible for overseeing the entire billing and collections process, ensuring accurate and timely invoicing, managing outstanding receivables, implementing strategies to optimize cash flow, and resolving complex billing disputes, while collaborating with sales, customer success, and finance teams to maintain positive customer relationships and financial health within the company.

Responsibilities

Define the Billing and Collections strategy to significantly improve the user experience while maintaining high standards of quality, compliance and cost effectiveness across the company and users
Develop and deliver the roadmap to ensure smooth process for entire billing cycle, including generating invoices, applying payments and managing user accounts
Work with the respective business teams to monitor and address billing discrepancies and resolve customer billing inquires
Escalate collection issues to relevant stakeholders when necessary
Nurture deep, trusted partnerships with leaders across Stripe showcasing the value of the Billing and Collections function and how it aligns with broader business goals

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

15+ years of relevant experience in managing billing and collection operations, SaaS billing models and subscriptions, and strong understanding of CRM and ERP systems in business finance or related fields
Business partnership experience, which includes influencing executive decision-making, stewarding sound business judgment and execution, and championing a team-oriented, cross-functional mindset
Understand and anticipate global billing and collection needs, including navigating Stripe’s entity specific regulatory and operational requirements and reporting commitments to tax authorities
Demonstrated success as a leader and people manager, which includes exceptional stakeholder management skills
Excellent verbal and written communication skills

Preferred qualifications

Work experience within the technology industry and/or within a high-growth business
Experience working with global and/or remote teams and successfully driving alignment and standardization across time zones
MBA, Master’s degree, or professional qualification in a relevant field
Oracle, Anaplan, or other equivalent application experience

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

The annual US base salary range for this role is $176,000 - $264,000. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

Seattle, New York, South San Francisco HQ, or Chicago

Team

Controllership

Job type

Full time

Apply for this role

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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