Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

This role will be part of the Quality Team within SDC Enablement that is responsible for performing quality checks for the India KYC verification operations team.

What you’ll do

We are looking for someone who is passionate about fighting financial crimes and is an experienced Quality Analyst to conduct quality reviews and oversee the day- to-day quality assurance of the KYC operations team. We are looking for someone with an eye for detail, is obsessed with quality processes and outcomes, and values efficiency. In this position, you will be responsible for conducting quality audits and providing oversight and maintenance of the process to measure and improve the quality of our KYC vertical. The right candidate for this role will have experience in financial crimes KYC compliance, preferably within the fintech or e-commerce space.

Responsibilities

• Conducting quality checks for the KYC reviews during the onboarding of new users, ensuring the authenticity and accuracy of all customer documentation in compliance with Indian regulatory requirements.
  
• Demonstrating a deep understanding of KYC regulations specific to the Indian financial services industry, and applying this knowledge to your daily analyses.
  
• Exercising sound analytical judgment to evaluate complex customer information, make informed decisions on the legitimacy of documentation provided, and determine the appropriate risk profile for each customer.
  
• Adhering closely to process documentation and drafting clear, concise investigative summaries and analyses, including the preparation of regulatory reports for submission to the relevant authorities.
  
• Collaborating cross-functionally with operations teamsand business stakeholders share information and insights that contribute to the overall risk management and mitigation efforts within the Indian market.
  
• Maintaining accurate and up-to-date records of all KYC-related activities and decisions, ensuring the organization's full compliance with Indian regulatory requirements.
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of experience in KYC, customer identification, and due diligence roles within the financial services or fintech industry and at least 1+ year of experience in Quality Specialist role
  
• Proven track record of conducting in-depth customer KYC reviews, including validation of identity documents, address proofs, and income/occupation details, in accordance with Indian regulatory requirements.
  
• Demonstrated strong attention to details
  
• In depth knowledge of quality concepts and analysis 
  
• Experience in identifying high-risk customers, transactions, or business activities, and escalating them through right channels
  
• Thorough understanding of Indian KYC and AML regulations and the ability to apply this knowledge in day-to-day operations.
  
• Capacity to work with a sense of urgency and focus
  
• Excellent written, verbal, and interpersonal skills to effectively communicate 
  
• Strong problem-solving skills and the ability to work independently, analyze data, and make complex decisions
  

Preferred qualifications

• Knowledge in payments and the fintech industry 
  
• Acquired project certifications - Total Quality Management or Six Sigma