Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible.

What you’ll do

In this role, you will act in a player-coach capacity and are accountable for supporting 10 AML investigators. This team ensures that our platform remains safe, that prohibited parties are not allowed to utilize our services, and that we identify bad actors engaging in financial crimes and mitigate risks.

To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, possess a deep expertise in financial crimes investigations and research techniques, and a passion for inspiring a team to deliver an incredible user experience.

Responsibilities

• Coach and guide a new team of in-office AML specialists
  
• Set the path and strategy for your team to efficiently identify money laundering, terrorism financing, and/or sanctions risks
  
• Guide your team in completing financial crimes investigations, inclusive of reviewing individual Stripe accounts and large amounts of transactional data
  
• Monitor efficiency, productivity, and workload to ensure AML cases are reviewed within the agreed SLA (Service Level Agreement) and with the best quality
  
• Build a great culture and a safe space for your team that boosts their growth and strengthens their abilities
  
• Be able to analyze performance and make decisions based on data
  
• Support recruitment and hiring initiatives
  
• Coach and mentor individuals to meet career via structured career development conversations
  
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
  

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Experience coaching/leading AML Operations teams and managing performance
  
• Experience with payments, risk, compliance, and/or financial services industry operations
  
• Expertise in AML regulations and best practices
  
• Excellent written and verbal communication skills in both English and Spanish
  
• Strong Operational background
  
• Ability to work cross functionally to deliver best results and promote partnership
  
• Excellent interpersonal and communications skills
  
• Exemplary planning and time management skills
  

Preferred qualifications

• Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives
  
• Industry certifications such as ACAMS, ICA, or FIBA
  
• Passion for process improvement and innovation