Partner Operations Program Manager, Link Bank Payments

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Partnerships Strategic Operations (PSO) team sits within the Partnerships organization and is a key component of Stripe’s success. The team is responsible for driving new partner implementations and programs and ensuring the efficiency and reliability of new and existing partners. We sit at the intersection of engineers and partners, serving as the fabric that ensures close and smooth collaboration between these parties, both of which are crucial to Stripe’s continued rapid growth. We wear a lot of hats. On any given day, you can find us, for example, driving alignment, coordination, and execution between cross-functional teams and partners on critical operational activities; identifying and investigating insights and trends from our data to inform decisions for streamlining the day-to-day management of our business; and building new tools and processes to scale our team’s impact. The partners we support have a significant impact on Stripe, and the products from these partnerships are used by millions of our users. 

What you’ll do

We are looking for an operations manager to join our Link Bank Payments team and provide operational support across a number of key financial institutions and ecosystem partners. You’ll interact with partners directly and mutually drive efforts to launch new integrations and functionality, improve operations, drive incident resolution procedures, and use metrics to track and improve performance. The role will require close coordination with partnerships, product, and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners’ senior executives and operations teams.

Responsibilities

  • Build and own technical operations relationships with financial institution, and other related ecosystem partners
  • Work cross-functionally with a number of Stripe teams – including Engineering, Product, Partner Development and others – to build integrations, support deals, stand up new programs, and drive process enhancements
  • Define and implement SLAs, metrics, and performance standards for our partners and drive efforts to measure and improve partner health
  • Host recurring meetings and business reviews to drive continuous growth and improvement between Stripe and its partners
  • Develop and manage end-to-end project plans for new implementations, working closely with stakeholders and partners to ensure on-time delivery
  • Program manage compliance and due diligence requirements for external partners 
  • Identify inefficiencies in Stripe’s operating model and drive new solutions (including defining technical and operational requirements) to address them
  • Assist with incident resolution when needed, working closely with Engineering teams to drive partner communications and escalations

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 7+ years of technical project/program management and/or business operations experience
  • Experience managing external relationships
  • Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
  • Strong analytical skills with excellent problem solving abilities
  • Ability to understand and map technical system architecture and requirements
  • Excellent interpersonal and communication skills (verbal and written)
  • The willingness to travel, when necessary

Preferred qualifications

  • Experience in banking, e-commerce, consumer technology, or payments
  • Knowledge of and experience with payment technologies and ecosystems
  • Basic to intermediate SQL or API knowledge
  • Experience in a high growth technology company

 

Working remotely at Stripe

A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.

Pay and benefits

The annual US base salary range for this role is $122,200 - $183,300. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Remote locations

Remote in United States

Team

Global Partnerships

Job type

Full time

Please find our California applicant personal information notice here.

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.