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Program Manager, Enterprise Servicing

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

You’ll join Customer Advocacy and Programs team, a small, high-impact team inside Customer Success, that amplifies the voice of the customer and turns feedback into measurable change. We synthesize customer input across touchpoints to surface the highest‑value opportunities, then partner with Product, GTM, Support, and Operations to turn those opportunities into strategy, deliverables, and lasting improvements. Our mission is to ensure Stripe’s most strategic customers get maximum value from their Stripe investments.

What you’ll do

As the Enterprise Servicing Program Manager, you’ll design and lead a program that creates a differentiated, programmatic post‑sales engagement model for Stripe’s largest users. You’ll own end‑to‑end program delivery—strategy, cross‑functional alignment, execution, and measurement. You’ll work closely with Customer Success, Technical Account Managers, Go-to-market teams, Product, Operations, Finance, Legal, and more to ensure every interaction (from product optimizations to business reviews and executive briefings) is elevated and consistent. Your work will make it clear to customers that they’re getting measurable value from Stripe, reduce risk, and drive retention and growth for top accounts. In this role, you will create clarity when navigating ambiguity, and solve complex problems while operating in a high-growth environment. 

Responsibilities

  • Strategy and Execution: Be accountable for the long-term vision and strategy for the Enterprise Servicing program, centered on an exceptional post-sales experience for Stripe’s largest users. Focus on the strategic evolution of the program and driving GTM execution on identified key engagements. Coordinate change management, enablement, and communications to drive adoption of new program elements and processes.
  • Feedback and Effectiveness: Determine the feedback loop necessary to assess service level. Create, execute, and analyze program effectiveness measures, building observability of key user activities and financial performance.
  • Service Level Definition and Refinement: Utilizing customer feedback, refine service level offerings by proposing modifications or additional offerings, including providing a point of view on differentiated needs by customer segment.
  • Program Scalability and Foundation: Develop a roadmap for the foundational requirements to operate the program efficiently and at scale. Drive scalability through process refinement and automation, collaborating closely with critical cross-functional teams to build the needed tools, dashboards, and automation.
  • Stakeholder Alignment and Communication: Set goals and targets for the overall program and manage key forums / updates to keep the organization and key stakeholders informed. Develop strong collaborative relationships with key stakeholders across Stripe

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 5+ years of experience in program management, business operations, management consulting, or a related discipline. 
  • A strong track record of delivering global, complex programs with multiple constituents in a changing, ambiguous environment end-to-end.
  • Strategic Problem Solving: Deep problem solving and analysis experience (solving business problems—commercial, operational, financial) in a Sales-oriented environment. You must have the ability to diagnose, simplify, and structure problems and solutions while having command of “the details”.
  • Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to C-Suite. You set a high-bar in terms of communication effectiveness.
  • The ability to seamlessly transition from strategy, high level to very detailed, and a willingness to “roll up your sleeves”. You work well under pressure, with a high degree of adaptability and flexibility in a fast-paced, rapidly changing environment.
  • Ability to influence cross functional stakeholders to align and execute on common objectives.

Preferred qualifications

  • Experience operating with incomplete data and reprioritizing as business needs change
  • Prior experience with enterprise customers or large accounts and familiarity with executive engagement practices (QBRs, exec briefings)
  • Background in Customer Success or Technical Account Management programs
  • Experience partnering with Data Science or building dashboards/automation for program observability
  • Comfort with SQL or analytics tools to interrogate program and user data
  • Prior payments or fintech experience

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $154,800 - $232,200. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

New York, Atlanta, South San Francisco HQ, Seattle, or Chicago

Remote locations

Remote in United States

Team

Customer Success

Job type

Full time

Apply for this role 

Please find our California applicant personal information notice here.

The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.