Jobs

Jobs

People Operations Specialist, Accommodations

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

One of the key drivers to our success is a committed and rigorous emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by attracting, enabling and cultivating the world’s most exceptional people to do the very best work of their careers. 

Stripe is seeking a People Operations Specialist, Accommodations to join our Global People Support (GPS)  team. This role is crucial for supporting our employees and candidates with disabilities or health conditions, and involves frequent and necessary partnership with Employee Relations, Employment Legal, and Benefits to ensure a compliant, confidential, and seamless support experience.

What you’ll do 

As a proactive, expert, and detail-oriented member of the Specialized Operations team, you will play a critical role in managing the end-to-end accommodations process, providing expert guidance, and optimizing program operations. The ideal candidate will possess deep knowledge of disability laws, exceptional judgment in handling sensitive data, and a commitment to operational excellence.

  • Accommodations Case Management: Oversee complex and escalated accommodation cases from intake to closure. This includes the implementation, tracking of accommodation transitions, and follow-up within the accommodations tracking tool, while maintaining strict confidentiality and discretion.
  • Expert Guidance & Compliance: Serve as the subject matter expert on reasonable accommodations and related policies. Provide expert guidance on relevant disability and employment equality laws and company practices.
  • Cross-Functional Collaboration: Partner closely with Employee Relations, Employment Legal, and Benefits teams to manage complex, overlapping issues (e.g., medical leaves, interactive process, legal compliance reviews) and ensure coordinated support for employees.
  • Program Optimization & Metrics: Analyze and improve workflows to streamline case management and accommodations tracking. Develop and maintain Key Performance Indicators (KPIs) to measure program effectiveness and identify areas for improvement and scaling.
  • Documentation: Create and update standard operating procedures that document accommodations workflows from end to end, encompassing all system interactions, legal requirements, and cross-functional handoffs for clarity and efficiency.
  • HRIS & Data Integrity: Assist in maintaining the accuracy and integrity of our HR Information System (Workday) by processing change transactions related to accommodations status and tracking.
  • Navigating Ambiguity: Operate effectively in ambiguous, complex, and highly sensitive situations using your subject matter expertise and strong judgment to determine the best and most legally sound course of action.

 

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

  • Bachelor’s degree in Human Resources, Business, Operations, or a related field.
  • 3-5 years of experience specializing in accommodations, Employee Relations, or complex HR case management.
  • Strong working knowledge of employment law and compliance principles related to accommodations.
  • Proven experience collaborating effectively with Legal, ER, and Benefits teams to resolve complex employee issues.
  • Proven experience handling private and highly sensitive data in accordance with company policy and legal requirements.
  • Experience driving program and process improvement initiatives, with a focus on optimization and scale.
  • Written and verbal English communication skills with a focus on empathetic, customer-centric service and distilling complex legal or process information.
  • Problem-solving skills and the ability to handle complex, unique, and escalated situations.
  • Proficiency with Workday or a similar HRIS.
  • Experience with Salesforce or a similar ticketing/case management system.
  • Ability to navigate ambiguity effectively and exercise strong judgment and discretion.
  • Detail-oriented, with a strong focus on accuracy, compliance, and quality.

Preferred qualifications

  • Experience in a company with a multinational presence.
  • Proficiency with Google Sheets.
  • Experience with Confluence as a knowledge management system.
  • Vendor Management experience related to third-party accommodations vendors.

 

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $91,600 - $137,400. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

Chicago, or Atlanta

Remote locations

Remote in United States

Team

People Functions

Job type

Full time

Apply for this role 

Please find our California applicant personal information notice here.

The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.