Operations Program Manager

Who we are

About Stripe

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

Responsibilities

Collaborate with Engineering, Product Management, Design and other cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience.
Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with Stripe's goals.
Ensure the operations team continuously delivers high quality customer outcomes, through quality monitoring, training, metric observability and process improvement.
Partner directly with customers to develop Standard Operating Procedures for supporting new Stripe lines of business.
Lead operational reviews with customers to communicate operational performance and uncover customer concerns.
Identify critical operational requirements from partner banks and card networks and ensure we can fulfil them.

Who you are

Minimum requirements

Bachelor’s degree or foreign equivalent in Business, Management Science, Computing, Finance or a related field, plus 2 years of experience in product or project strategy in a high-tech growth environment .

Position also requires the following:

2 years of experience in executing and delivering complex operational projects working directly with diverse, distributed teams and their cross-functional stakeholders.
2 years of experience in working in a fast-paced work environment crafting rapid and strategic fixes to high intensity, sensitive problems.
2 years of experience in crafting written and verbal communications designed to solve user problems.

Salary: $140,400 - $210,600/yr.

This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week.

50% telecommuting permitted.

Travel Requirement: 5% for meetings and onsites.

Multiple Positions Available.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY08 #LI-DNI

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

The annual US base salary range for this role is $140,400 - $210,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

New York

Job type

Full time

Apply for this role

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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