Head of User Content Studio

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Communications team builds and protects Stripe’s brand and influence across the world. Video and audio are increasingly important tools in shaping the world’s understanding of Stripe and the fantastic companies using our infrastructure to grow—accelerating economies, creating industries, and reinventing business models in the process.

What you’ll do

Millions of the world’s most ambitious, innovative, and fastest-growing businesses are building on Stripe. You’ll head up a new user storytelling studio, turning the best of these stories into gripping video and audio productions, from podcasts to YouTube series to vertical videos. You should be the kind of person who’s paranoid about avoiding the malaise of corporate mediocrity, designing formats to capture attention in a competitive market. This will include iterating on existing successful formats, like Cheeky Pint, and developing totally new ones.

Responsibilities

Design and staff the user content studio. You’ll set the strategy, build a team of 5+ video and podcast producers from inside and outside Stripe, report on progress to leadership, and iterate on the operating model based on metrics and feedback.
Build and manage a cost-effective production infrastructure, deploying the team, contractors, and agencies in creative ways to enable both the elevated cinematic documentary and the scrappy vertical video series.
Create and develop novel storytelling formats, triangulating between what’s resonating with our audiences, Stripe’s business strategy, and the team’s own creative talents.
Anchor the team’s taste, ensuring everything we produce is substantive, original, and additive to the most insightful discussions already taking place on the topic.
Build a personal network of Stripe users, influencers, and other high-taste nodes which can act as a fast, feedback loop on our user content efforts.
Obsessively measure the effectiveness of user content efforts (qualitatively as well as quantitatively), seeking feedback at every turn, and iterating quickly, including scaling budgets up and down in response to impact.
Partner with marketing to advise and consult on other user content projects across Stripe.

Who you are

We're looking for an experienced and creative leader who is both a creative visionary and a strategic operator, passionate about both the stories you tell and finding creative formats to tell them. You have strong opinions about great internet storytelling.

Minimum requirements

8+ years experience as a leader running a team of creatives and video producers.
A seasoned talent-spotter, capable of identifying raw creative ability in unlikely places.
Experience owning and managing meaningful budgets while seeking value and efficiency.
Portfolio demonstrating range across formats, platforms, and audience types, and a track record of developing new, creative content formats.

Preferred qualifications

A strong and proven editorial point of view.
Restlessly iterative in your work, always looking to advance the frontier.
Experience working in a news organisation, or a production team in a company.
An exceptional communicator who can translate video metrics, creative concepts, and content strategies into language that resonates with non-production teams and leaders.
Direct experience commissioning and/or producing B2B content for platforms like YouTube and Instagram.
The ability to work cross-functionally, providing mentorship and guidance to partner teams.

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

The annual US base salary range for this role is $189,600 - $284,400. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

South San Francisco HQ

Team

Communications

Job type

Full time

Apply for this role

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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