Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.
Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!
What you’ll do
- Have the opportunity to join an operations team across Risk, Product Support, Financial Crimes, Go to Market.
- Troubleshoot and solve complex problems.
- Analyze our processes and instigate changes to help scale our operations and improve user experience.
- Work closely with other Stripe teams across the globe.
- Gain unique insights into how thousands of businesses on Stripe scale and operate.
- Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future of the organization.
- Be a part of building a brand new team and operational culture for Stripe.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.
Minimum requirements
- You are a recent graduate with less than 12 months of full time working experience or a 2025 graduate with full time availability.
- You have excellent English communication skills, both written and verbal.
- You have a user first mindset and are energized by the challenge of solving difficult problems.
- You excel in analytical thinking and problem solving.
- You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges.
- You have a process-oriented mindset and ability to get things done.
- You enjoy working in an in-office environment with strong cross team collaboration and support.
- You are able to prioritize and enjoy working in a quick-moving environment.
- You are humble and have a proven track record for working well across teams and with external partners.
Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.