Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual.
As a Training Program Manager within the Support Enablement team, your role will be to develop training initiatives that enhance the capabilities of our Operations teams, specifically Product Support and Risk Operations. Our team takes pride in refining the Stripe experience for both our users and our global network of support specialists. By owning the strategic direction and execution of training programs, you'll play a crucial role in equipping support specialists with the knowledge and skills necessary for exceptional service delivery.
Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program:
Partner with business leaders across Operations to develop relevant training programs in accordance with the strategy you set out
Analyze metric data to evaluate high-priority topics that would benefit from the development of new training modules and measure training impact post-launch
Efficiently partner with cross-functional stakeholders on high-priority projects and initiatives, adapting swiftly to emerging needs and dedicating focused effort to ensure success
Proactively assess and respond to training demands in cases where there may be significant ambiguity or unknowns
Harmonize our training efforts across global locations in partnership with external service providers
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.
Office locations
Singapore, or Bengaluru
Team
Infrastructure & Corporate Tech
Job type
Full time