Launch Engineer

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Getting our users live and successful on Stripe is paramount to realizing our mission. We’re building a Launch function to help our users on their journey. The team will be at the forefront of driving growth – analyzing what’s working well that we want to replicate, figuring out where people might be getting stuck, designing automated and targeted journeys for all users, funneling more users to Partners and ProServ, and building out a multi-faceted team of user content creators, data analysts, program managers, integration engineers, and launch managers.

What you’ll do

As a Launch Integration Engineer, you'll provide pooled technical consultation to users and Launch Managers, guiding them to successful Stripe implementations. We’re seeking candidates with technical and business skills to drive high quality integrations while accelerating the time to go-live process. You’ll work closely with cross-functional teams to drive product improvements, solve challenging and complex problems, and improve Stripe’s offerings.

Responsibilities

Provide technical consulting to a pooled group of Launch Managers which leads users through technical implementations of products across the Stripe portfolio
Review and validate user integrations using Stripe APIs
Advise and document best practices around integrations using Stripe APIs, Stripe products, payments, authorizations and optimizations
Work closely with Stripe Product & Engineering teams to improve and evolve Stripe products
Contribute to the development of Professional Services methodologies and tools to accelerate engagements and ease troubleshooting; including tools developed by Professional Services Engineering

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

Has 1-3 years of customer-facing experience working as a customer success engineer, integration engineer, solution architect, technical consultant, software engineer or similar role
Can read, write, and understand code in multiple programming languages
Has experience integrating Stripe or other RESTful APIs
A great verbal and written communicator, strong presentation skills, comfortable explaining complex technical concepts to both technical and non-technical audiences

Preferred qualifications

Strong technical aptitude
Superior time management skills to manage multiple external customers simultaneously
Self-starter with the ability to assess, troubleshoot and work autonomously to decompose and solve complex problems
Payments/ ecommerce experience
Experience working in a Professional Services organization or in a customer success/support organization

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

The annual US base salary range for this role is $109,100 - $163,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

Chicago, or Toronto

Team

Operations

Job type

Full time

Apply for this role

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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