Alipay: An in-depth guide


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  1. Introduction
  2. How does Alipay work?
  3. Where is Alipay used?
    1. China
    2. Southeast Asia
    3. Europe and North America
  4. Who uses Alipay?
  5. Benefits of accepting Alipay
  6. Alipay security measures
  7. Working with Alipay
  8. Alternatives to Alipay

Alipay is one of the largest mobile payment platforms in the world. Established in China in 2004 as a subsidiary of the Alibaba Group, Alipay functions primarily as a payment service provider, facilitating mobile transactions between customers and businesses on the Alipay app.

In recent years, Alipay has expanded its services beyond payment processing. The app now includes features such as utility bill payment portals, ticket booking tools, and personal wealth management services. Alipay integrates with a wide network of banks and financial institutions and allows users to initiate payments with facial recognition and QR codes. Alipay has also expanded beyond China, partnering with local payment systems and financial institutions to support cross-border transactions and cater to Chinese tourists abroad—all while making the Alipay app internationally accessible. Alipay’s growth reflects the popularity of digital payments and financial technology solutions in both domestic and international markets.

This guide will cover the key details that businesses need to understand if they want to use Alipay as a payment method in China: fee structure, operational requirements, primary users, and how to get started integrating Alipay into payment options.

What’s in this article?

  • How does Alipay work?
  • Where is Alipay used?
  • Who uses Alipay?
  • Benefits of accepting Alipay
  • Alipay security measures
  • Working with Alipay
  • Alternatives to Alipay

How does Alipay work?

In addition to processing transactions, Alipay boasts a comprehensive suite of services for individuals and businesses. Alipay has recently improved its cross-border ecommerce capabilities and its integration capabilities with other financial services, enabling it to offer deeper analytics tools and more sophisticated AI-driven marketing solutions. Customers appreciate the convenience of Alipay, which allows them to pay for purchases, transfer money, and even manage utility bills from one app.

Alipay’s key features for businesses include:

  • Payment processing: Alipay allows businesses to accept payments from customers both at physical stores and online. In stores, payments are initiated with a QR code and completed from the payer’s mobile phone using Alipay’s digital wallet. Online, Alipay is integrated with the business’s ecommerce platform and included as a payment option. Alipay’s payment processing capabilities extend to cross-border transactions, providing currency conversion services and settling funds in the business’s local currency. The time it takes for funds to be settled in merchant accounts can vary, and domestic transactions are settled faster—on average—than cross-border transactions.

  • Escrow service: Alipay’s escrow service holds payment until the buyer confirms they have received the goods they purchased. This step adds a layer of trust and security to transactions and is particularly useful in ecommerce.

  • Alipay mini programs: Businesses can develop custom mini programs within the Alipay app to directly engage with customers, offer services, or sell products.

  • Business services: In addition to facilitating payments, Alipay provides businesses with analytics and insights about customer behavior and preferences. This can help businesses build targeted promotions and campaigns and make informed decisions about their product offerings. Alipay also provides services such as loans and insurance.

Where is Alipay used?

Alipay is a leading digital payment platform that has seen its usage evolve and expand since its inception. Alipay has about 900 million users in the Chinese market, with a substantial presence in several additional global markets. Alipay’s usage reflects changing customer behaviors toward digital payments in addition to the business trends and regulatory landscapes of these markets. Regions where Alipay operates include:


  • Market position
    China’s digital transformation means Alipay is deeply integrated into the daily financial activities of Chinese customers. This transformation has been driven by the country’s high smartphone penetration rate, which reached almost 72% in 2022, and has facilitated a move away from cash. Digital payment methods have become the norm for both online and offline transactions in China, and Alipay—with its user-friendly interface—caters to this trend by supporting a variety of payment options. Alipay’s emphasis on ecommerce has also contributed to its success: in 2020, China’s retail ecommerce sector reached a total transaction value exceeding $2 trillion.

  • Regulatory conditions
    China’s regulatory environment has played a major role in the growth of fintech platforms such as Alipay. Policies such as the “Guiding Opinions on Promoting the Healthy Development of Internet Finance” (2015) have encouraged fintech innovation while taking a balanced approach to regulation. The regulatory landscape has also been characterized by concerns about data security and financial stability as these technologies emerge, as seen in the Personal Information Protection Law (2021) and the Cybersecurity Law (2017).

Southeast Asia

  • Market position
    In Southeast Asia, Alipay’s expansion is closely linked to the region’s growing digital economy and the influx of Chinese tourists. Countries such as Thailand and Singapore have witnessed a rise in Alipay usage propelled by their growing digital payment adoption rates. Alipay usage in these countries is not limited to tourists, but it also extends to local businesses and customers engaging in transactions with China.

  • Regulatory conditions
    The regulatory landscape in Southeast Asia varies by country. Alipay has adapted to operate in compliance with Thailand’s Payment Systems Act (2017) and Singapore’s Payment Services Act (2019), among others.

Europe and North America

  • Market position
    In Europe and North America, Alipay focuses on serving Chinese tourists and expatriates, an adaptation that reflects the need for businesses in these regions—particularly in tourist-centric areas—to provide diverse payment options. This trend is a response to the growing number of Chinese travelers, a figure which has been increasing steadily over the years.

  • Regulatory conditions
    The regulatory environment in Europe and North America is more stringent than in Asian markets. Europe’s General Data Protection Regulation (GDPR) (2016) sets a high standard for data protection, impacting the way businesses such as Alipay handle personal data. In the US, financial regulations are governed by a complex framework involving both federal and state-level laws, such as the Bank Secrecy Act (1970) and various state money transmitter laws. Alipay’s slower expansion in these regions reflects a strategic approach to navigating these rigorous regulatory landscapes.

Who uses Alipay?

Alipay’s user base is diverse and spans many business sectors and customer segments, including:

  • Ecommerce platforms: Ecommerce platforms in China use Alipay extensively, as do similar platforms in regions with a large Chinese customer base—although to a lesser extent. Alipay is a primary payment method on Alibaba ecommerce websites such as Taobao and Tmall.

  • Brick-and-mortar retailers: Alipay is widely accepted by physical retailers in China, ranging from large supermarkets to small local shops. The QR code payment system makes Alipay an easy option for both businesses and customers.

  • Service providers: Service providers—including utility companies, telecommunications firms, and public transportation entities—accept Alipay in China. This allows customers to pay for services such as electricity, gas, phone bills, and train and bus tickets through the app.

  • Hospitality industry: Hotels, restaurants, and tourist attractions often accept Alipay—both in China and in regions with large numbers of Chinese tourists, who are more likely to choose a familiar payment method while abroad.

  • Small and medium-sized enterprises (SMEs): SMEs use Alipay because of its low barrier to entry and its cost-effectiveness in handling transactions. Through built-in marketing and business management functionalities, Alipay provides SMEs with a tool to manage sales and engage with customers.

  • International businesses: Businesses that participate in cross-border trade with China use Alipay for its international payment solutions.

  • Younger demographics: Alipay is particularly popular among younger, tech-savvy customers in China. This demographic is generally comfortable with digital technology and prefers the convenience of mobile payments over traditional methods.

  • Travelers from China: Outside of China, Alipay is a preferred payment method among Chinese tourists, and it is accepted in more than 110 countries.

Benefits of accepting Alipay

Businesses that accept Alipay can benefit from the following features:

  • Appeal to Chinese market
    Alipay’s vast user base, particularly in China, gives businesses a direct channel to a large and growing market. By integrating Alipay as a payment method, companies can tap into a ready pool of customers—both with the local Chinese market and Chinese tourists traveling abroad.

  • Streamlined international trade
    Alipay’s ability to handle cross-border transactions is a boon for businesses engaging in international trade. Alipay manages currency conversions and compliance with different international financial regulations.

  • Superior user experience
    Customers appreciate Alipay’s user-friendly mobile design and quick and easy payment methods such as QR code scanning. These features are particularly important in retail sectors where quick service is valued.

  • Enhanced customer trust
    Alipay’s escrow service safeguards customer payments until product delivery is confirmed, boosting customer trust. This is very important in ecommerce scenarios and encourages both first-time and repeat purchases.

  • Detailed customer data
    Businesses that accept Alipay gain access to comprehensive analytics on customer behaviors and trends. This information is instrumental in tailoring product offerings, optimizing marketing efforts, and making informed strategic decisions.

  • Marketing opportunities
    Alipay provides sophisticated marketing tools that enable businesses to launch targeted campaigns within the platform, potentially increasing sales and boosting customer loyalty. Accepting Alipay can be its own marketing opportunity within the Chinese market, and businesses should consider promoting this payment option in their marketing materials to attract interest from Chinese customers.

  • Business management tools
    With Alipay, businesses have access to a suite of financial tools, including short-term loans and insurance products. These resources can be important for managing cash flow, investing in growth initiatives, and mitigating business risks.

  • Efficient ecommerce integration
    Businesses can integrate Alipay into different ecommerce platforms, enabling streamlined checkout processes. This can help businesses save on cost and focus on their core offerings.

  • Elevated brand perception
    By accepting a globally recognized payment method such as Alipay, a business’s brand image can improve. Offering Alipay positions the business as cutting edge and responsive to customer preferences, particularly in markets such as China where Alipay is a preferred payment method.

Alipay security measures

  • Encryption
    Alipay uses state-of-the-art encryption methods, specifically the AES-256 standard, which is among the most secure encryption methods available. During a transaction, this protocol encrypts sensitive details such as credit card information and personal data and transforms them into a complex code. This code is nearly impossible to decipher without the correct key, thereby shielding the data from unauthorized interception throughout its transmission to Alipay’s servers.

  • Real-time monitoring
    Alipay employs a sophisticated monitoring system equipped with machine learning capabilities. This system continuously scrutinizes transactions, analyzing patterns and behaviors to identify potential problems. Using artificial intelligence and complex algorithms that incorporate predictive analytics and behavioral analysis, Alipay’s system can detect subtle anomalies that might indicate fraudulent activities. When this happens, the system can suspend the transaction immediately and initiate a detailed investigation.

  • Rigorous user authentication
    Alipay uses comprehensive user verification methods, including advanced biometric technologies such as retina scans and voice recognition alongside conventional password-based security.

  • Secure payment gateway
    Alipay’s highly secure payment gateway integrates easily with different types of ecommerce platforms, ensuring business transactions are conducted in an environment that is protected by its security protocols.

  • Escrow service
    Alipay’s escrow service enhances online transaction security by releasing funds to the seller only after the buyer confirms the receipt and quality of the product. This helps reduce incidents of fraud in ecommerce transactions.

  • Customer support
    Alipay’s highly trained customer support team quickly addresses security concerns and inquiries from users. The team also addresses fraud preemptively through user education on safe online practices and how to defend against online fraud.

  • Regulatory compliance
    Alipay conforms to rigorous international financial standards and regulations such as the GDPR in Europe and the Payment Card Industry Data Security Standard (PCI DSS). This adherence guarantees that Alipay’s security protocols are consistently in line with global legal requirements and industry norms.

  • Audits and updates
    Alipay undergoes regular and extensive security audits conducted by independent third-party firms and frequently updates its security infrastructure—a key defense mechanism against new types of security challenges.

Working with Alipay

Businesses that want to accept Alipay as a payment method must meet certain requirements, which vary depending on the location of the business and its chosen payment processing service. Integrating with Alipay opens up opportunities for businesses looking to expand their customer base, especially in the Chinese market. However, it requires careful attention to legal, technical, and operational details. To get started with Alipay, businesses should plan to have technical support available, especially during the initial phase of integrating Alipay into their payment system. They will also need to stay informed on any updates from Alipay and their chosen payment service provider on evolving regulations and requirements.

China-based businesses must meet the following requirements to integrate Alipay as a payment option:

  • Business registration: The business must be legally registered in China and possess all necessary business licenses and permits.

  • Bank account: Businesses must have a Chinese bank account for settlements. Typically, Alipay transactions are settled in RMB, so a local bank account facilitates smoother financial operations.

  • Alipay merchant account: Businesses must apply for an Alipay merchant account. This involves submitting business details such as legal documentation, tax information, and proof of business operations.

  • Alipay integration: Physical stores must integrate Alipay with existing point-of-sale (POS) systems, which might require technical assistance to generate Alipay QR codes for customer scanning. Ecommerce platforms must integrate Alipay’s payment gateway, which may also require technical assistance.

  • Security compliance: Businesses must adhere to Alipay’s terms of service, privacy policies, and standards for customer data protection and transaction security. This requirement applies to both China-based and foreign businesses that use Alipay.

Businesses based outside of China must meet the following requirements to integrate Alipay as a payment option:

  • Local business registration: The business must be legally registered in its home country and have all necessary documentation.

  • International bank account: Businesses must have a bank account in their local country that can accept payments in multiple currencies as needed. Businesses should note that settlements might involve currency conversion fees, as Alipay will settle transactions in RMB.

  • Transaction capability: In order to integrate Alipay into their systems, businesses outside China often need to partner with payment service providers, such as Stripe, that support Alipay transactions. Ecommerce businesses must guarantee their online platforms can handle Alipay payments through the chosen payment gateway and that their website or app is compatible with Alipay’s payment processes.

  • Know your customer (KYC) compliance: Foreign businesses must comply with KYC regulations to accept Alipay. These regulations involve verifying the identity of their clients and assessing potential risks of illegal intentions in the business relationship.

  • Customer support: Businesses accepting Alipay should consider providing customer support in Mandarin for inquiries related to Alipay transactions.

Alternatives to Alipay

Businesses in Alipay’s primary markets have numerous digital payment solutions to choose from. There are several digital wallets, in particular, that have similar features to Alipay as well as unique benefits such as access to a specific market or specific use case. The key alternatives to Alipay are outlined below:

  • WeChat Pay
    WeChat Pay, which is integrated into China’s largest social media platform, WeChat, may be Alipay’s most direct competitor in China. WeChat Pay facilitates a range of transactions, including mobile payments, online shopping, and money transfers. Widely accepted in China, WeChat Pay owes its popularity to its integration with a social platform, which makes it convenient for users to pay, shop, and socialize all in one app.

  • UnionPay
    While known primarily for its card services, UnionPay also has a mobile payment solution called UnionPay QuickPass. It is widely accepted in China and internationally, and it has services similar to Alipay—including mobile and QR code payments. UnionPay is a strong competitor to Alipay, and it is especially popular among those who prefer a platform that is also widely accepted outside of China.

  • Tenpay
    Tenpay operates as part of Tencent’s broader financial services and is another major player in China’s digital payment market. While it’s not as well known internationally as Alipay and WeChat Pay, Tenpay holds a substantial market share within China and has similar functionalities to Alipay such as online transactions, mobile payments, and cross-border payments.

  • JD Pay
    Run by, one of China’s largest ecommerce platforms, JD Pay is a digital payment service that rivals Alipay in the online shopping sphere. While JD Pay is primarily used within the JD environment, it can also be used at other online and offline businesses. Similar to Alipay, JD Pay facilitates payments via QR code payments and digital wallets.

  • Meituan Pay
    Part of the Meituan-Dianping group, Meituan Pay is integrated into an app that’s widely used for services such as restaurant bookings, movie tickets, and hotel reservations. It offers a similar range of services as Alipay and is especially competitive in the lifestyle service industry.

  • Baidu Wallet
    Offered by China’s leading search engine Baidu, Baidu Wallet is a digital payment service that provides online and mobile payment services. While it does not have the same extensive user base as Alipay or WeChat Pay, it has comparable services such as online transactions and mobile payments.

  • KakaoPay
    KakaoPay is a notable alternative to Alipay in South Korea. Integrated with KakaoTalk—South Korea’s leading messaging app—KakaoPay has a user experience similar to Alipay and WeChat Pay, with features such as mobile payments, money transfers, and bill payments.

  • Paytm
    Paytm is a major player in India, where it has a significant user base. Paytm offers a range of services similar to Alipay, with features such as a digital wallet, online shopping capabilities, and QR code payments.

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