Flipdish achieves 97.42% acceptance rate during global expansion supported by Stripe

Fast-growing Irish company Flipdish is an online ordering system for restaurants that operates directly from the restaurants’ websites or apps.

Products used

    Connect
    Terminal
Europe
Growth

Challenge

Flipdish was founded in 2015 by two brothers in Dublin. It provides a branded website, app, or self-service kiosk to restaurants that enables them to directly accept digital orders in their own branded interface, giving them more control over their customer experience.

As Flipdish rapidly expanded into new markets across Europe and the US, it wanted to ensure a seamless customer experience for restaurants and their patrons. It was also concerned with mitigating fraud risk, maintaining compliance, and optimising revenues. Flipdish needed to find a partner that could accelerate global growth with new tech solutions.

Solution

Stripe’s user-friendly tech stack supports Flipdish’s goals of adaptiveness, simplicity and reliability. With Stripe’s Custom Connect, Flipdish has been able to provide restaurants with a digital platform that gives them greater control of funds, better visibility into their online transactions, and a seamless, branded payment experience.

Flipdish has been able to onboard restaurants both locally and internationally within days, meaning Flipdish has been able to scale quickly during a time of high growth.

Results

Flipdish has maintained an exceptional customer experience for restaurants providing food delivery services, especially by boosting its cash flow. Flipdish offers an adjusted payout schedule to its restaurants to give small businesses critical access to their money as quickly as possible

Now working with 3,000+ hospitality brands in 15 countries, Flipdish has also experienced an acceptance rate of 97.24% and a 1.12% increase in authorisation rates since partnering with Stripe.

Stripe Terminal gives Flipdish customers quick, simple integrated payment experiences

Flipdish released a kiosk product powered by Stripe Terminal, which is available in the US, and soon in the UK and Ireland. Kiosks offer a centralised option as more restaurants take orders digitally, even at the table. With Terminal, both online and physical payment methods made by restaurant patrons are unified through Stripe. Terminal also allows restaurants to get paid in the same way – whether through kiosks or online – without going through multiple onboarding processes for payments.

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