Singapore Information Page

The Singapore Information Page outlines the important disclosures associated with the use of Stripe’s Services.

Payment Licence and Operating Hours

Payment Licence

The Payment Services (PS) Act 2019, which came into effect on 28 January 2020, enhances the regulatory framework for payment services in Singapore, strengthens consumer protection and promotes confidence in the use of e-payments.

Stripe Payments Singapore Pte. Ltd. (“Stripe SG”) is a holder of the Major Payment Institution (MPI) licence under the PS Act 2019 with effect from 1 July 2026.

The regulated activities that Stripe SG is licensed to conduct are:

account issuance service;
domestic money transfer service;
cross-border money transfer service;
merchant acquisition service; and
e-money issuance service.

Please refer to MAS’ website for further details:

https://eservices.mas.gov.sg/fid/institution?sector=Payments&category=Major%20Payment%20Institution

Operating Hours

Stripe SG provides businesses with 24-hour payment services. Please refer to the various Resources or Support on our website if you require any further assistance.

Office Address

60 Anson Rd, #05-01 Mapletree Anson, Singapore 079914

Open Monday to Friday, 9.00am-6.00pm, excluding public holidays.

Safeguarding Arrangements

Stripe SG safeguards users’ relevant money, as defined in section 23(14) of the PS Act, by depositing the relevant money in a trust account maintained with a safeguarding institution (i.e. a bank in Singapore).

What this means for Stripe SG users

All relevant money belonging to Stripe SG users are held in trust accounts, i.e. Stripe SG users’ relevant money are commingled in the same trust accounts.
As commingled funds are fungible, it is not feasible to identify specific money within the trust accounts as belonging to any one Stripe SG user. Stripe SG diligently records and maintains transaction history for every book entry associated with each Stripe user to ensure accountability for the amounts owed to each Stripe user.
In the unlikely event that Stripe SG becomes insolvent, Stripe SG users will be able to make claims on their funds held in the trust accounts that are maintained with the safeguarding institution(s). Please note that if the funds held in the trust accounts are insufficient to meet the pay-out instructions or the safeguarding institution becomes insolvent, there is a risk that Stripe SG users might not be able to recover the full amount due to them.

Treatment of Interest

Stripe SG may receive interest earned on funds held in the trust accounts. Please note that Stripe SG users will not be entitled to any earnings or interests generated by the funds held in the trust accounts.

Payout Timeline

Payout speed refers to the amount of time it takes for your funds to become available. The default payout speed for Singapore users is T+7 calendar days. (In Stripe, “T” refers to the transaction time, which indicates the time of the original payment confirmation or capture, and the counting starts earlier.)

For example, if your Stripe Account is maintained with a Stripe entity with a standard payout speed of T+7, and you are on:

a manual payout schedule, your Stripe Account balance is available for payout within 7 days of capturing a payment.
a daily automatic payout schedule, Stripe will payout to your designated bank account daily for transactions captured 7 days earlier.

Please refer to Stripe Docs here for more details: https://docs.stripe.com/payouts#payout-speed

Protecting Your Stripe Account

For the purpose of this section, please note the following definitions:

“Access Code” means a password, code or any other arrangement that the account user must keep secret, that may be required to authenticate any payment transaction or account user, and may include any of the following:

(a) personal identification number, password or code;

(b) internet banking authentication code;

(d) code generated by an authentication device;

(e) code sent by the responsible Financial Institution (“FI”) by phone text message such as Short Message Services (“SMS”),

but does not include a number printed on a payment account (e.g. a security number printed on a credit card or debit card).

“Unauthorised Transaction” means any payment transaction initiated by any person without the actual or imputed knowledge and implied or express consent of an account user of the Stripe account.

General Guidance on Account Protection

You should provide your correct contact information, email address or mobile phone number, as required by Stripe SG in order for Stripe SG to send you relevant notification alerts on transactions and account activities.

It is your responsibility to enable notification alerts on any device used to receive notification alerts from Stripe SG, and monitor the transaction and account activity notifications sent to you. Stripe SG expects you to monitor such notifications without further reminders or repeat notifications.

You should not:
voluntarily disclose any Access Code to any third party, including Stripe SG employees;
disclose the Access Code in a recognisable way on any device used to access your Stripe Account; or
keep a record of any Access Code in a way that allows any third party to easily misuse the Access Code.

If you keep a record of any Access Code, it is your responsibility to make reasonable efforts to secure the record, including keeping the record in a secure electronic or physical location accessible or known only to you and keeping the record in a place where the record is unlikely to be found by a third party. It is your responsibility to ensure that all authorised account users, if more than one user is authorised to access your Stripe Account, comply with the requirements.

Where a device is used to access your Stripe Account (for example, via laptop, computer or handphone), it is your responsibility to take the following steps and ensure that all authorised account users take the following steps:
log in via Stripe SG’s official website to access your Stripe Account;
download Stripe’s mobile application, if available, only from official sources, such as Apple App Store and Google Play Store;
update the device’s browser to the latest version available;
patch the device’s operating systems with regular security updates provided by the operating system provider;
install and maintain the latest anti-virus software on the device, where applicable, including by installing periodic updates, patches, and version releases initiated by the antivirus software providers from time to time;
use strong passwords, such as a mixture of letters, numbers and symbols or strong authentication methods made available by the device provider such as facial recognition or fingerprint authentication methods;
not root or jailbreak the devices used; and
not download and install applications from third party websites outside official sources, in particular unverified applications which request device permissions that are unrelated to their intended functionalities.

You should also inform all authorised account users of the security instructions or advice provided by Stripe SG. You should take steps to ensure that all authorised account users follow the security instructions or advice provided by Stripe SG.

To contact Stripe SG, you must use the contact details that were obtained from official sources, such as the MAS Financial Institutions Directory (accessible at: https://eservices.mas.gov.sg/fid) and Stripe’s official website www.stripe.com/sg. It is your responsibility to ensure that all authorised account users comply with the requirements.
You should not click on links or scan Quick Response codes ("QR codes") purportedly sent by Stripe SG unless you are expecting to receive information on products and services via these links or QR codes from Stripe SG. The contents of these links or QR codes should not directly result in the account holder providing any Access Code or performing a payment transaction or an account activity.

Unauthorised Transactions

You should read any instructions or risk warning messages sent by Stripe SG before proceeding to confirm any transaction or account activity. If you do not understand the instructions or risk messages, please access our website for more information or contact us directly, prior to performing these activities. When you perform the transaction or account activity, you are deemed to have understood the instructions, risks and implications presented by Stripe SG

It is your responsibility to report to Stripe SG any unauthorised activity (including an Unauthorised Transaction) as soon as practicable, and no later than 30 calendar days after receipt of any notification alert for any unauthorised activity or being aware of the unauthorised activity, and, where applicable, provide Stripe with reasons for any delay in such reporting. You can report such unauthorised activity by contacting Stripe SG via our live chat (Stripe Assistant Support) or email (using your Stripe registered email address) at support@stripe.com, and providing Stripe SG with such information as Stripe SG may require (as set out in Paragraph G below). If you report to Stripe SG via any other way, please ensure it via a legitimate source and your report is duly acknowledged by the Stripe employee attending to you. In this case, you should note down the name and email address of the Stripe employee who has attended to you.

If Stripe SG requests you to make a police report to facilitate the investigation process into the Unauthorised Transaction, or if you suspect that you are a victim of scam or fraud, you should make a police report as soon as practicable. You should cooperate with the Police and provide evidence, such as by furnishing your device (such as a mobile phone or laptop) to the Police for forensics investigation, as far as practicable. You should also furnish the Police report to Stripe SG within 3 calendar days of Stripe’s request to do so, in order to facilitate Stripe’s investigation process.

Where you are unable to report an unauthorised activity to Stripe SG as soon as practicable, and no later than 30 calendar days after you receive a notification alert for the unauthorised activity or becoming aware of the unauthorised authority, you agree that you will, upon Stripe SG’s request, provide Stripe SG with reasons for your delayed report.

It is your responsibility to provide Stripe SG with any of the following information requested by Stripe SG within a reasonable time of such request:
the Stripe Account affected;
your affected accounts with other financial institutions, if any;
your identification information;
the type of authentication device/method, Access Code and device used to perform the payment transaction;
the name or identity of any authorised account user for the Stripe Account;
whether your Stripe Account or Access Code was lost, stolen or misused and if so:
the date and time of the loss or misuse;
the date and time that the loss or misuse was reported to Stripe; and
the date, time and method that the loss or misuse was reported to the Police;
where any Access Code is applicable to the Stripe Account, how you or any authorised account user recorded the Access Code and whether you or any authorised account user had disclosed the Access Code to anyone;
any other relevant information about the Unauthorised Transaction that you know of, such as:
description of the scam incident, including details of the communications with the suspected scammers;
details of any remote software downloaded as instructed by the scammers;
whether you have received any One Time Passwords (“OTPs”) or transaction notifications sent by Stripe, and where applicable or possible, a confirmation from telecommunication operators to verify the receipt status if you are able to obtain it; and
any suspected compromised applications in your device.

Erroneous Transaction

If you have sent any amount in error , Stripe SG will reasonably assist you to investigate and attempt to recover the relevant amount. You should notify Stripe SG of the error as soon as possible of the erroneous transaction. Delayed notification may reduce the chance of recovering the amount sent in error.
For the purposes of assisting you to recover sums set in error, Stripe SG would require you to provide the following information:
1. the Stripe Account affected;
2. your affected accounts with other financial institutions, if any;
3. your identification information;
4. the type of authentication device/method, Access Code and device used to perform the payment transaction;
5. the name or identity of any authorised account user for the Stripe Account;
6. the recipient’s unique identifier, including account number, identification number, name or other credentials entered by the account user; and
7. the date, time, amount and purpose of the erroneous transaction insofar as such information is known to the account user.