Stripe Service Providers, Sub-processors & Affiliates

Last updated: September 27, 2021

Click here to see summary of changes made to this page

To support Stripe in delivering its Services, Stripe engages Service Providers, Sub-processors and affiliates to assist Stripe with its data processing activities on behalf of Stripe Users as defined in our Stripe Services Agreement.

Summary of Changes

We’ve updated this page because we strive to be clear about our use of Personal Data and the third party service providers we engage. The below outlines a few highlights of the changes we made, so please review this page carefully. If you have questions or queries, please contact us.

You will see that we have:

  • Included additional information on our existing service providers to provide you with more information (e.g. their location, privacy statements).
  • Added new Stripe Affiliates to reflect our international growth.
  • Included additional information on our Sub-processors.
  • Added details on how users can subscribe to receive notifications about updates to the Service Providers page. If you are a User, you may subscribe to receive email notifications of updates to this page here.

What is a Sub-processor?

When Stripe engages third party service providers in our capacity as a data processor for our Users’ personal data, the General Data Protection Regulation (“GDPR”) calls these third-party service providers sub-processors. Sub-processors are service providers who have or potentially will have access to or process personal data that Stripe processes for, and on behalf of, Stripe’s users.

The list outlines the types of service providers, sub-processors, and affiliates we utilize, where they are located, and a description of the work they carry out.

Due Diligence

Before engaging any service provider, we perform due diligence, including a vendor security assessment. Our service providers are subject to contract terms designed to ensure that these service providers process personal data only for the purposes of providing services to Stripe and in accordance with our commitments to Users and applicable data protection laws.

List of Sub-processors

Name Data Purpose of Processing Entity Country
Amazon Web Services, Inc. User data and User’s Customers’ data Cloud service provider United States
Khoros, LLC Information included in the query as provided by the requester Tool to help manage incoming queries via social media United States
Zendesk, Inc. The information included by the individual reaching out to Stripe, such as name, email address, phone number, and other information that may be included based on the nature of the communication Customer service platform that supports customer interactions e.g. via phone, chat or email United States
Twilio, Inc User data Cloud communications platform as a service United States

User Support

TELUS International (Cda) Information included in the queries raised by the individuals contacting Stripe support Provide User support in several languages and timezones Ireland
AML Rightsource Information included in the queries raised by the individuals contacting Stripe support Provide User support in several languages and timezones United States
Sykes Enterprises, Inc. Information included in the queries raised by the individuals contacting Stripe support Provide User support in several languages and timezones United States
Teleperformance Colombia S.A.S. Information included in the queries raised by the individuals contacting Stripe support Provide User support in several languages and timezones Colombia
Teleperformance España S.A.U. Information included in the queries raised by the individuals contacting Stripe support Provide User support in several languages and timezones Spain
TDCX (MY) SDN. BHD. Information included in the queries raised by the individuals contacting Stripe support Provide User support in several languages and timezones Malaysia, Philippines

Stripe Identity

Jumio Corporation Users’ Customers data Identity verification for customers of Stripe Users United States
Trulioo Information Services Inc. Users’ Customers data Identity verification for customers of Stripe Users Canada
Global Data Consortium, Inc. Users’ Customers data Identity verification for customers of Stripe Users United States
Microsoft Azure Users’ Customers data Identity verification for customers of Stripe Users via Face API United States

Stripe Atlas

LegalInc.com, Inc. Stripe Atlas founder(s)’ personal information as required for incorporation in the State of Delaware File incorporation documents in the State of Delaware United States

List of Service Providers

The below list of service providers are some key third parties Stripe works with across our products and services. You will also find some service providers that Stripe works with for a specific Stripe product or service.

Name Data Purpose of processing Entity Country
DocuSign, Inc. User data eSignatures United States
Google LLC User data and Users’ Customers’ data Email, file storage, collaboration tools United States
Marketo, Inc. User data Marketing tool United States
Salesforce.com, Inc. User data Customer relationship management platform which stores User contact information as well as supporting information about the business relationship United States
Zoom Video Communications, Inc. User data, insofar as that is shared in spoken word between the conversing parties Video conferencing system United States
User and Sales support service providers Information included in the queries raised by the individuals contacting Stripe support Provide user and sales support in several languages and timezones Various
Verification service providers User data and Users’ Customers’ data Help verify the identity of Stripe Users and Users’ Customers, and mitigate fraud Various

Stripe Issuing

Idemia America Corp. Cardholder name, PAN, CVV, expiration date, shipping address Printing the cards for Stripe Issuing United States

Stripe Terminal

The Phoenix Group User name and address for shipping purposes To enable hardware ordered from Stripe to be shipped to users in the US and CA United States
Lantec (UK) Ltd User name and address for shipping purposes To enable hardware ordered from Stripe to be shipped to users in Europe United Kingdom

List of Affiliates

Other Stripe Entities Involved in Offering the Services

Stripe may need to rely on Stripe affiliates to help provide the Services to our Users and their Customers. Stripe affiliates are other entities delivering elements of the Services to our Users. The Stripe affiliates involved in the processing of personal data will depend on the location of our Users and their Customers, and the nature of the services Stripe is providing.

Name Entity Country Purpose of processing
Stripe Payments Australia Pty Ltd A.C.N. 160 180 343 Australia Please see https://stripe.com/au/ssa
Stripe Payments Canada, Ltd. Canada Please see https://stripe.com/en-ca/ssa
Stripe Payments Malaysia Sdn. Bhd. Malaysia Please see https://stripe.com/en-my/ssa
Stripe Payments Mexico, S. de R.L. de C.V. Mexico Please see https://stripe.com/en-mx/ssa
Stripe India Private Limited India Please see https://stripe.com/en-in/ssa
In order to meet regulatory data localization requirements for Indian payment transactions, Stripe India Private Limited stores certain data on servers located in India.
Stripe Payments Europe Limited Ireland Data Controller located in the EU
Please see https://stripe.com/ie/ssa

Together with either
  • Stripe Technology Europe Limited, the e-money licensed entity with the Central Bank of Ireland, or
  • Stripe Payments UK Limited, the e-money licensed entity with the UK FCA
Stripe Capital Europe, Limited Ireland Provide Stripe Capital product and related services to Stripe users in the EEA
Stripe Japan KK Japan Please see https://stripe.com/en-jp/legal
Stripe New Zealand Limited New Zealand Please see https://stripe.com/nz/ssa
Stripe Payments Singapore Pte. Ltd. Singapore Please see https://stripe.com/en-sg/legal
Noaliasing SPRL Belgium Provide local marketing and customer support services within Belgium
Stripe Brasil Soluções de Pagamento Ltda. Brazil Please see https://stripe.com/br/ssa
Stripe Deutschland GmbH Germany Provide local marketing and customer support services within Germany
Stripe France SARL France Provide local marketing and customer support services within France
Stripe Netherlands B.V. Netherlands Provide local marketing and customer support services within the Netherlands
Stripe Spain S.L Spain Provide local marketing and customer support services within Spain
Tiny Experiment Aktiebolag Sweden Provide local marketing and customer support services within Sweden
Stripe Payments HK Limited Hong Kong Local marketing and customer support services within Hong Kong

Updates to this Page

Due to the nature of our global business and the volume of users, our business needs and services providers may change from time to time. For example, we may deprecate a service provider to consolidate and minimize our use of service providers. Similarly, we may add a service provider if we believe that doing so will enhance our ability to deliver our Services.

We will periodically update this page to reflect additions and removals to our list of service providers. If you are a User, you may subscribe to receive email notifications of updates to this page here.

Under the terms of our Data Processing Agreement (DPA), a User may reasonably object in writing to the processing of its personal data by a new sub-processor within 30 days following the update of this page. If a User does not object during the 30 day time period, the appointment of the new sub-processor shall be deemed accepted by the User. If you are a Stripe User and want to know more about our DPA, please contact us.

For more information on Stripe’s privacy practices, please visit our Privacy Policy. If you have any questions regarding this page, please contact us.



Prestadores de serviços da Stripe

O que é um prestador de serviços?

Para auxiliar na prestação de seus Serviços, a Stripe contrata prestadores terceirizados que atuam em atividades de tratamento de dados e na forma prevista no Contrato de Serviços da Stripe. Quando trabalhamos com esses prestadores de serviços em nossa condição de processador de dados pessoais dos Usuários, o Regulamento Geral sobre a Proteção de Dados (GDPR) chama esses prestadores de serviços terceirizados de suboperadores. Suboperadores são prestadores de serviços que têm ou poderão ter acesso a dados ou podem tratá-los em nome da Stripe.
A Stripe usa diferentes tipos de prestadores de serviços para diversas funções. Nossa intenção é oferecer o máximo de transparência sobre os prestadores de serviços que usamos. A lista abaixo não significa que todos eles sejam utilizados para os serviços que você usa com a Stripe, mas a ideia é oferecer uma visão geral dos tipos de prestadores de serviços que utilizamos, onde eles se localizam, e uma descrição do trabalho que realizam.

Processo de due diligence (auditoria)

Antes de contratar qualquer prestador de serviços, conduzimos uma due diligence, incluindo uma avaliação da segurança do fornecedor. Todos os nossos prestadores de serviços estão sujeitos a termos contratuais feitos para garantir que eles tratem dados pessoais apenas para prestar serviços para a Stripe, e de acordo com nossos compromissos com os Usuários e com as leis de proteção de dados vigentes.

Lista de prestadores de serviços

A lista abaixo elenca os prestadores de serviços com os quais a Stripe trabalha em todos os seus produtos e serviços. Mais abaixo, temos alguns prestadores de serviços com as quais a Stripe trabalha em produtos ou serviços específicos.

Nome Dados Objetivo Do Tratamento
Amazon Web Services Dados de Usuários e dados de Clientes dos Usuários Fornecedor de serviços de nuvem
Conversocial Dados incluídos na consulta Ferramenta que ajuda a gerenciar consultas de usuários que chegam pelas redes sociais
DocuSign User data eSignatures
Google Dados de Usuários e dados de Clientes dos Usuários E-mail, armazenamento de arquivos, ferramentas de colaboração
Marketo Dados de Usuários Ferramenta de marketing
Salesforce Dados de Usuários Plataforma de CRM
Prestadores de serviços de suporte para Usuários e Vendas Dados incluídos nas consultas feitas por pessoas que entram em contato com o Suporte da Stripe Suporte a Usuários e suporte de vendas em diversos idiomas e fusos horários
Prestadores de serviços de verificação Dados de Usuários Auxílio na verificação da identidade de Usuários da Stripe
Zendesk Dados informados por quem entra em contato com a Stripe, como nome, e-mail, telefone e outros dados que venham a ser incluídos conforme a natureza da comunicação Plataforma de atendimento ao cliente que apoia as interações com clientes por telefone, chat ou e-mail
Zoom Dados de Usuários que venham a ser compartilhados na fala dos participantes de uma conversa Sistema de videoconferência
Última atualização: 31 de agosto de 2020

Stripe Atlas

Nome Dados Objetivo Do Tratamento
LegalInc. Dados pessoais dos fundadores da Stripe Atlas, conforme a exigência da lei para abertura de empresas no estado de Delaware Apresentação de documentos para abertura de empresas no estado de Delaware
Última atualização: 7 de janeiro de 2021

Stripe Issuing

Nome Dados Objetivo Do Tratamento
Idemia America Corp Nome do titular do cartão, PAN, CVV, data de validade, endereço de entrega Impressão de cartões para o Stripe Issuing
Última atualização: 31 de agosto de 2020

Stripe Terminal

Nome Dados Objetivo Do Tratamento
The Phoenix Group Nome de Usuário e endereço para frete Envio de objetos encomendados da Stripe para usuários finais nos EUA e no Canadá
Lantec Nome de Usuário e endereço para frete Envio de objetos encomendados da Stripe para usuários finais no EEE
Última atualização: 31 de agosto de 2020

Outras entidades envolvidas no oferecimento dos Serviços

A Stripe pode precisar recorrer a suas afiliadas para auxiliar na prestação dos Serviços aos nossos usuários e seus clientes. As afiliadas da Stripe não são suboperadoras, e sim, outras pessoas jurídicas que prestam parte dos Serviços a nossos usuários. As afiliadas da Stripe envolvidas no tratamento de dados pessoais variam de acordo com a localização dos usuários e de seus clientes, e com a natureza dos serviços que a Stripe estiver prestando.

Nome Dados Objetivo De Tratamento
Stripe Payments Australia Pty Ltd A.C.N. 160 180 343 Austrália Consulte https://stripe.com/au/ssa
Stripe Brasil Soluções de Pagamento Ltda. Brasil Consulte https://stripe.com/br/ssa
Stripe Payments Canada, Ltd. Canadá Consulte https://stripe.com/en-ca/ssa
Stripe Payments Malaysia Sdn. Bhd. Malásia Consulte https://stripe.com/en-my/ssa
Stripe Payments Mexico, S. de R.L. de C.V. México Consulte https://stripe.com/en-mx/ssa
Stripe India Private Limited Índia Consulte https://stripe.com/en-in/ssa
Stripe Payments Europe Limited Irlanda Controladora de dados localizada na UE
Consulte https://stripe.com/ie/ssa

Juntamente com:
  • Stripe Technology Europe, Limited, pessoa jurídica regulamentada para moeda eletrônica pelo Banco Central da Irlanda, ou
  • Stripe Payments UK Limited, pessoa jurídica licenciada para moeda eletrônica pela Autoridade de Conduta Financeira do Reino Unido
Stripe Japan KK Japão Consulte https://stripe.com/en-jp/legal
Stripe New Zealand Limited Nova Zelândia Consulte https://stripe.com/nz/ssa
Stripe Payments Singapore Pte. Ltd. Singapura Consulte https://stripe.com/en-sg/legal
Última atualização: 3 de agosto de 2021

Atualizações

Nossas necessidades comerciais podem mudar periodicamente. Por exemplo: podemos desativar um prestador de serviços para consolidar e minimizar o número de fornecedores usados. Também podemos acrescentar prestadores se isso for capaz de melhorar nossa prestação de serviços. Esta página será atualizada periodicamente, refletindo os prestadores acrescentados ou removidos da lista.

Veja mais informações sobre as práticas de privacidade da Stripe em nossa Política de Privacidade.

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