RBL Bank — Financial Services Terms

Last updated: November 28, 2017

This RBL Bank Ltd. Services Addendum ("RBL Addendum") to the Stripe Services Agreement ("Agreement") provides additional terms applicable to the Payment Services. Any terms used but not defined in this RBL Addendum will have the meaning provided in the Agreement.

This RBL Addendum constitutes a legal agreement between you, Stripe, and RBL Bank Ltd. ("RBL"). To use the Payment Services provided through your Agreement with Stripe, you understand and agree that Stripe or RBL may enforce, and that RBL shall be an express third-party beneficiary of, any provisions of the Agreement that relate to your use of Payment Services provided in conjunction with RBL. Stripe or RBL may also terminate this RBL Addendum at any time, which may limit or terminate your ability to use Payment Services.

You must accept all of the terms and conditions of this Addendum to use Payment Services provided by Stripe. If you do not accept them, you may not use these Payment Services.

1. Purpose of this Addendum

When your customer pays you through Stripe, they have the option of paying you through a funding source offered on the Stripe website including a credit or debit card funded payment. Since you may be the recipient of a credit or debit card funded payment, Visa U.S.A., Inc. and Visa International ("Visa"), and MasterCard International Incorporated ("MasterCard") (collectively the "Networks") require that you enter into a direct contractual relationship with a bank that is a member of the Networks. However, by using Payment Services you are not establishing a depository or any other account with RBL.

RBL is not responsible for the provision of any Services by Stripe or your use of the Services for your business. RBL is also not responsible for providing customer service to you to resolve any issues you may have related to your use of the Services; however, as described in Section 11, you should contact RBL in the event that you are unable to resolve any complaints directly with Stripe. You are solely responsible for providing support to your Customers for all issues related to your products and services.

2. Compliance with Network Rules

Where you use the Payment Services to accept Charges from payment cards, you will comply with the Network Rules and limitations on use identified in the Agreement, including the Network Rules applicable to acceptance of MasterCard and Visa branded payment cards. These include guidelines, monitoring programs, and activity reporting (including excessive credits, chargebacks, or deposit). Under the Network Rules, certain activity may subject you to chargebacks, fees, fines, settlement delays, withholdings, audits of your processing activity, or termination of this RBL Addendum. Without limiting the foregoing, you specifically agree to:

  • Only submit transactions authorized by the cardholder;
  • Only accept payment for the sale of products or services, and receipt of bona fide donations, conducted by you pursuant to your business as indicated on your application and not for any Restricted Business;
  • Submit a transaction for the full amount owed by the Customer for the transaction except where you and the Customer agree on a partial shipment (such as receiving a portion of an order), or where the transaction qualifies for delayed delivery or special order deposits (such as paying for a deposit on a custom-built product);
  • Not establish minimum or maximum amounts (except as permitted by the Network Rules), or condition Charges for use of payment cards, and not discourage the use of one payment card brand over another;
  • Not impose surcharges or taxes (except where permitted by Law and the Network Rules) and, where so done, you will only collect such amounts as part of the submitted Charge;
  • Use Networks' logos or marks in a manner permitted by the Network Rules;
  • Prohibit use of payment cards for disbursement of cash (except as permitted by the Network Rules);
  • Comply with the security obligations identified in the Agreement, including compliance with PCI-DSS and only using cardholder data as permitted, and will certify such compliance upon request, and not permit or promote fraudulent use of payment cards or cardholder data;
  • Make clear to Customers that they are transacting with you prior to, during, and after the transaction, including providing clear statement descriptors;
  • Use all reasonable methods to resolve disputes with your customers, including those resulting in a chargeback, and not attempt to recharge a customer for the transaction unless authorized by the Customer; and
  • Provide clear refund and exchange language that is consistent with Laws and the Network Rules.

3. Term and Termination

This RBL Addendum shall have the same effective date as the Agreement and shall continue so long as you use the Payment Services. This RBL Addendum will terminate automatically upon termination of the Agreement, except for those terms which are intended to survive termination. In addition, the Payment Services and/or this RBL Addendum may be terminated at any time by RBL immediately upon notice to you.

4. Representations and Warranties

In addition to the representations and warranties made in the Agreement, you represent and warrant to RBL and Stripe as of each day on which you receive Payment Services that you:

  • Are legally able to enter into this RBL Addendum;
  • You will not use the Payment Services, directly or indirectly, for any fraudulent or illegal undertaking;
  • You will only use the Payment Services in a manner consistent with the Agreement, including this RBL Addendum, the Documentation, and the Network Rules;
  • Each statement made on the application or other information provided to Stripe or RBL in support of the Agreement or the RBL Addendum is true, correct, accurate and complete;
  • You are not doing business under a name or style not previously disclosed to Stripe;
  • You have not changed the nature of your business, card acceptance practices, delivery methods, return policies or types of products or services sold requiring a different MCC under any Network Rules, in a way not previously disclosed to Stripe; and
  • You will use the Payment Services only for your own proper business purposes and will not resell, directly or indirectly, any part of the Payment Services to any other party.

5. Indemnification

Notwithstanding the foregoing or anything to the contrary in the Agreement, you agree to defend, indemnify, and hold harmless RBL, and their respective employees, directors, agents, subcontractors and affiliates (collectively "RBL Entities") from and against any claim, suit, demand, loss, liability, damage, action, or proceeding arising out of or relating to (a) your breach of any provision of the Agreement or this RBL Addendum; (b) your use of the Payment Services; (c) your obligations to pay fees or fines to Stripe, your Customers, Financial Services Providers, or third parties; (d) negligence or willful misconduct of any of your Representative, employees, contractors, or agents; and (e) all third-party indemnity obligations RBL incurs as a direct or indirect result of your acts or omissions (including indemnification of any payment card network, card issuer, or intermediary bank).

6. Disclaimer of Warranties


7. Limitations on Liability

In no event will RBL Entities be liable for any lost profits, lost revenue, lost business opportunity, loss of data, or any indirect, punitive, incidental, special, consequential, or exemplary damages arising out of, in connection with, or relating to the Agreement, including this RBL Addendum, or the services described in either, including without limitation the use of, inability to use, or unavailability of Services provided by Stripe. Under no circumstances will any of the RBL Entities be responsible for any damage, loss or injury resulting from hacking, tampering, or other unauthorized access or use of the service or your Stripe Account or the Data contained therein, or your failure to use or implement security, controls, or processes that are appropriate for your business.

The RBL Entities assume no liability or responsibility for any (a) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of the Services; (b) any misuse of Services or Data; (c) any interruption or cessation of transmission to or from the Services; (d) any software bugs, viruses, or other harmful code that may be transmitted to or through the Services; (e) any errors, inaccuracies, or omissions in services or Data, or any loss or damage resulting therefrom, regardless of the manner of transmission; or (f) defamatory, offensive, or illegal conduct of any third party.

Without limiting anything to the contrary, the RBL Entities' cumulative liability to you is limited to direct damages and in all events will not exceed in the aggregate the lesser of (i) $10,000 or (ii) amounts actually received by RBL (including any fees paid to RBL) for providing services to you during the three (3) month period immediately preceding the event that gives rise to the claim for liability.

This limitation of liability section applies regardless of the legal theory that the claim is based, including without limitation contract, tort (including negligence), strict liability, or any other basis. The limitations apply even if Stripe or RBL has been advised of the possibility of such damage.

The foregoing will apply to the fullest extent permitted by law in the applicable jurisdiction.

8. India Only Services; No Illegal Activities

You may not use any services offered by RBL from, or on behalf of persons or entities (a) in a country embargoed by India or (b) blocked or denied by the Indian government. You further acknowledge and agree that you will not use your merchant account and/or the Services for illegal transactions. Unless otherwise explicitly stated, Services are solely for use by individuals, companies, or other entities located (as defined under applicable law and Network rules) in India for business purposes.

9. Dispute Resolution

Any dispute with respect to this RBL Addendum between you and RBL, including a dispute as to the validity or existence of this RBL Addendum and/or this clause, shall be resolved through binding non-appearance-based arbitration through the Singapore International Arbitration Centre (unless any other established alternative dispute resolution provider has been mutually agreed upon by the parties in writing prior to the initiation of any dispute resolution proceedings by either party), and the legal seat of the arbitration shall be Bangalore, India and the provisions of the (Indian) Arbitration and Conciliation Act, 1996 (as amended) shall apply. The parties agree that the arbitration award shall be conclusive and binding on the parties.

10. Waiver; Amendment

The failure of RBL to assert any of its rights under this RBL Addendum, shall not be deemed to constitute a waiver by RBL of its rights to enforce each and every provision of this RBL Addendum in accordance with its terms. This RBL Addendum may be amended by RBL from time to time in the same manner as the Agreement may be amended by Stripe.

11. Funds Settlement; Contact

You acknowledge that any financial transaction processed through the Payment Services under this RBL Addendum will be settled by RBL exclusively with Stripe. Stripe will be solely responsible for settlement of funds to you and you must raise any dispute about such settlement with Stripe.

You may contact RBL:

RBL Bank Ltd.

Email: baas@rblbank.com

FAX: +91 22 43020520

Telephone: +912243020833

12. Governing Law

Governing law with respect to this RBL Addendum shall be the laws of India.

13. Relationship between the Parties; No Partnership or Agency; Independent Contractors

No agency, partnership, joint venture or employment relationship is created between you and RBL by way of this RBL Addendum. In the performance of their respective obligations hereunder, the parties are, and will be, independent contractors. Nothing in this RBL Addendum will be construed to constitute either party as the agent for the other for any purpose whatsoever. Neither party will bind, or attempt to bind, the other party to any contract or the performance of any obligation, and neither party will represent to any third party that it has any right to enter into any binding obligation on the other party's behalf.