Complaints

Submit a complaint that we need to review.
Your satisfaction matters. We are committed to giving you great service. In order to do this, we need you to let us know when we get things wrong. We want to help you resolve your complaint as quickly as possible. We treat any expression of dissatisfaction with our services or products as a complaint and will aim to respond. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve Stripe.

Did you know that complaint policies, acknowledgments, and Final Response timelines may differ based on the region you live or work in? Click here for more information on what to expect if you live or work in one of these regions.

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