RBL Bank — Financial Services Acquirer Terms

Last updated: November 18, 2025

This RBL Bank Ltd. Services Addendum ("RBL Addendum") supplements the Stripe Services Agreement (including the General Terms, the Stripe Financial Services Terms, and the Stripe Payments Terms) (together, the “Agreement”) and provides additional terms applicable to the Stripe Payments Services. Any terms used but not defined in this RBL Addendum will have the meaning provided in the Agreement.

This RBL Addendum constitutes a legal agreement between User, Stripe, and RBL Bank Ltd. ("RBL"). To use the Stripe Payments Services provided through User’s Agreement with Stripe, User understands and agrees that Stripe or RBL may enforce, and that RBL shall be an express third-party beneficiary of, any provisions of the Agreement that relate to User’s use of Stripe Payments Services provided in conjunction with RBL. Stripe or RBL may also terminate this RBL Addendum at any time, which may limit or terminate User’s ability to use Stripe Payments Services.

User must accept all of the terms and conditions of this Addendum to use Stripe Payments Services provided by Stripe. If User does not accept them, User may not use these Stripe Payments Services.

1. Purpose of this Addendum

When User’s Customer pays User through Stripe, they have the option of paying User through a funding source offered on the Stripe Website including a credit or debit card funded payment. Since User may be the recipient of a credit or debit card funded payment, Visa U.S.A., Inc. and Visa International ("Visa"), and MasterCard International Incorporated ("MasterCard") (collectively the "Networks") require that User enter into a direct contractual relationship with a bank that is a member of the Networks. However, by using Stripe Payments Services User is not establishing a depository or any other account with RBL.

RBL is not responsible for the provision of any Services by Stripe or User’s use of the Services for User’s business. RBL is also not responsible for providing customer service to User to resolve any issues User may have related to User’s use of the Services; however, as described in Section 11 of this RBL Bank Ltd. Services Addendum, User should contact RBL in the event that User is unable to resolve any complaints directly with Stripe. User is solely responsible for providing support to User’s Customers for all issues related to User’s products and services.

2. Compliance with Card Network Rules

Where User uses the Stripe Payments Services to accept charges from payment cards, User will comply with the Card Network Rules and limitations on use identified in the Agreement, including the Card Network Rules applicable to acceptance of MasterCard and Visa branded payment cards. These include guidelines, monitoring programs, and activity reporting (including excessive credits, chargebacks, or deposit). Under the Card Network Rules, certain activity may subject User to Disputes, fees, fines, settlement delays, withholdings, audits of User’s processing activity, or termination of this RBL Addendum. Without limiting the foregoing, User specifically agrees to:

  • Only submit Transactions authorized by the cardholder;
  • Only accept payment for the sale of products or services, and receipt of bona fide donations, conducted by User pursuant to User’s business as indicated on User’s application and not for any Prohibited or Restricted Business;
  • Submit a Transaction for the full amount owed by the Customer for the Transaction except where User and the Customer agree on a partial shipment (such as receiving a portion of an order), or where the Transaction qualifies for delayed delivery or special order deposits (such as paying for a deposit on a custom-built product);
  • Not establish minimum or maximum amounts (except as permitted by the Card Network Rules), or condition charges for use of payment cards, and not discourage the use of one payment card brand over another;
  • Not impose surcharges or taxes (except where permitted by Law and the Card Network Rules) and, where so done, User will only collect such amounts as part of the submitted charge;
  • Use Networks' logos or marks in a manner permitted by the Card Network Rules;
  • Prohibit use of payment cards for disbursement of cash (except as permitted by the Card Network Rules);
  • Comply with the security obligations identified in the Agreement, including compliance with the PCI Standards and only using cardholder data as permitted, and will certify such compliance upon request, and not permit or promote fraudulent use of payment cards or cardholder data;
  • Make clear to Customers that they are transacting with User prior to, during, and after the Transaction, including providing clear statement descriptors;
  • Use all reasonable methods to resolve disputes with User’s customers, including those resulting in a Dispute, and not attempt to recharge a customer for the Transaction unless authorized by the Customer; and
  • Provide clear refund and exchange language that is consistent with Laws and the Card Network Rules.

3. Term and Termination

This RBL Addendum shall have the same effective date as the Agreement and shall continue so long as User use the Stripe Payments Services. This RBL Addendum will terminate automatically upon termination of the Agreement, except for those terms which are intended to survive termination. In addition, the Stripe Payments Services and/or this RBL Addendum may be terminated at any time by RBL immediately upon notice to User.

4. Representations and Warranties

In addition to the representations and warranties made in the Agreement, User represents and warrants to RBL and Stripe as of each day on which User receives Stripe Payments Services that User:

  • Is legally able to enter into this RBL Addendum;
  • Will not use the Stripe Payments Services, directly or indirectly, for any fraudulent or illegal undertaking;
  • Will only use the Stripe Payments Services in a manner consistent with the Agreement, including this RBL Addendum, the Documentation, and the Card Network Rules;
  • Will ensure that each statement made on the application or other information provided to Stripe or RBL in support of the Agreement or the RBL Addendum is true, correct, accurate and complete;
  • Is not doing business under a name or style not previously disclosed to Stripe;
  • Has not changed the nature of User’s business, card acceptance practices, delivery methods, return policies, or types of products or services sold requiring a different MCC under any Card Network Rules, in a way not previously disclosed to Stripe; and
  • Will use the Stripe Payments Services only for User’s own proper business purposes and will not resell, directly or indirectly, any part of the Stripe Payments Services to any other party.

5. Indemnification

Notwithstanding the foregoing or anything to the contrary in the Agreement, User agrees to defend, indemnify, and hold harmless RBL, and their respective employees, directors, agents, subcontractors and affiliates (collectively "RBL Entities") from and against any claim, suit, demand, loss, liability, damage, action, or proceeding arising out of or relating to (a) User’s breach of any provision of the Agreement or this RBL Addendum; (b) User’s use of the Stripe Payments Services; (c) User’s obligations to pay fees or fines to Stripe, User’s Customers, Financial Services Partners, or third parties; (d) negligence or willful misconduct of any of User’s Representative, employees, contractors, or agents; and (e) all third-party indemnity obligations RBL incurs as a direct or indirect result of User’s acts or omissions (including indemnification of any payment card network, card issuer, or intermediary bank).

6. Disclaimer of Warranties

ANY SERVICES DESCRIBED IN THIS RBL ADDENDUM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF TITLE, QUALITY, SUITABILTY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALL DISCLAIMERS OF WARRANTIES PROVIDED IN THE AGREEMENT WILL APPLY EQUALLY TO RBL ENTITIES AS THEY DO TO STRIPE. RBL ENTITIES (a) ARE NOT RESPONSIBLE FOR USER’S OR STRIPE'S FAILURE TO PERFORM OBLIGATIONS UNDER THE AGREEMENT AND (b) DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY USER, STRIPE, OR ANY THIRD PARTY.

7. Limitations on Liability

In no event will RBL Entities be liable for any lost profits, lost revenue, lost business opportunity, loss of data, or any indirect, punitive, incidental, special, consequential, or exemplary damages arising out of, in connection with, or relating to the Agreement, including this RBL Addendum, or the services described in either, including without limitation the use of, inability to use, or unavailability of Stripe Payments Services provided by Stripe. Under no circumstances will any of the RBL Entities be responsible for any damage, loss or injury resulting from hacking, tampering, or other unauthorized access or use of the service or User’s Stripe Account or the data contained therein, or User’s failure to use or implement security, controls, or processes that are appropriate for User’s business.

The RBL Entities assume no liability or responsibility for any (a) personal injury or property damage, of any nature whatsoever, resulting from User’s access to or use of the Stripe Payments Services; (b) any misuse of the Stripe Payments Service or data; (c) any interruption or cessation of transmission to or from the Stripe Payments Services; (d) any software bugs, viruses, or other harmful code that may be transmitted to or through the Stripe Payments Services; (e) any errors, inaccuracies, or omissions in services or Data, or any loss or damage resulting therefrom, regardless of the manner of transmission; or (f) defamatory, offensive, or illegal conduct of any third party.

Without limiting anything to the contrary, the RBL Entities' cumulative liability to User is limited to direct damages and in all events will not exceed in the aggregate the lesser of (i) $10,000 or (ii) amounts actually received by RBL (including any fees paid to RBL) for providing services to User during the three (3) month period immediately preceding the event that gives rise to the claim for liability.

This limitation of liability section applies regardless of the legal theory that the claim is based, including without limitation contract, tort (including negligence), strict liability, or any other basis. The limitations apply even if Stripe or RBL has been advised of the possibility of such damage.

The foregoing will apply to the fullest extent permitted by law in the applicable jurisdiction.

8. India Only Services; No Illegal Activities

User may not use any services offered by RBL from, or on behalf of persons or entities (a) in a country embargoed by India or (b) blocked or denied by the Indian government. User further acknowledges and agrees that User will not use User’s merchant account and/or the Services for illegal transactions. Unless otherwise explicitly stated, Services are solely for use by individuals, companies, or other entities located (as defined under applicable law and Card Network Rules) in India for business purposes.

9. Dispute Resolution

Any dispute with respect to this RBL Addendum between User and RBL, including a dispute as to the validity or existence of this RBL Addendum and/or this clause, shall be resolved through binding non-appearance-based arbitration through the Singapore International Arbitration Centre (unless any other established alternative dispute resolution provider has been mutually agreed upon by the parties in writing prior to the initiation of any dispute resolution proceedings by either party), and the legal seat of the arbitration shall be Bangalore, India and the provisions of the (Indian) Arbitration and Conciliation Act, 1996 (as amended) shall apply. The parties agree that the arbitration award shall be conclusive and binding on the parties.

10. Waiver; Amendment

The failure of RBL to assert any of its rights under this RBL Addendum, shall not be deemed to constitute a waiver by RBL of its rights to enforce each and every provision of this RBL Addendum in accordance with its terms. This RBL Addendum may be amended by RBL from time to time in the same manner as the Agreement may be amended by Stripe.

11. Funds Settlement; Contact

User acknowledges that any financial transaction processed through the Stripe Payments Services under this RBL Addendum will be settled by RBL exclusively with Stripe. Stripe will be solely responsible for settlement of funds to User and User must raise any dispute about such settlement with Stripe.

User may contact RBL:

RBL Bank Ltd.

Email: baas@rblbank.com

FAX: +91 22 43020520

Telephone: +912243020833

12. Governing Law

Governing law with respect to this RBL Addendum shall be the laws of India.

13. Relationship between the Parties; No Partnership or Agency; Independent Contractors

No agency, partnership, joint venture or employment relationship is created between User and RBL by way of this RBL Addendum. In the performance of their respective obligations hereunder, the parties are, and will be, independent contractors. Nothing in this RBL Addendum will be construed to constitute either party as the agent for the other for any purpose whatsoever. Neither party will bind, or attempt to bind, the other party to any contract or the performance of any obligation, and neither party will represent to any third party that it has any right to enter into any binding obligation on the other party's behalf.